We are committed to evaluating the quality of service provided by the SITSS Service Desk, as part of an ongoing improvement process. We would be very grateful if you could answer the questions below regarding our performance. Your response will be used to identify how well the Service Desk meets customer's expectations and improve the Service Desk where necessary. Your feedback is 100% confidential and the information collected is for SITSS internal use only. Thank you for taking the time to provide us with your feedback!

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* 1. Your details

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* 2. How do you usually log your query with us?

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* 3. If you have recently logged a case by telephone, were you required to leave a message on the voicemail system?

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* 4. Please tell us what you contacted us about:

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* 5. Thinking of the Service Desk case which you are leaving feedback about, how happy were you with:

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The length of time it took us to respond to your enquiry?
The quality of the solution provided?
How well you were kept informed of progress?
The extent to which you felt our staff listened and understood your enquiry?
The way our staff related to you e.g. were they helpful and courteous?
How well do you feel our Service Desk meets your needs?

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* 6. How likely would you be to recommend SITSS services to others?

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* 7. Please enter any additional comments you may have about the Service Desk service.

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