SDMI Communication and Collaboration Survey

Question Title

* 1. What is your name (First and Last)

Question Title

* 2. What is your role?

Question Title

* 3. What department do your represent?

Question Title

* 4. How many individuals are in your department

Question Title

* 5. How do you communicate with your team? (Select all that apply)

Voice Messages

SMS/Text Messaging

Chat

Other (please specify)

Question Title

* 6. What is the percentage of the use of Email?

Question Title

* 7. What is the percentage of the use of Voice Messages?

Question Title

* 8. What is the percentage of the use of SMS/Text messaging?

Question Title

* 9. What is the percentage of the use of chat?

Question Title

* 10. When you make a phone call, share what that process looks like (Provide explanation in the box below)

Question Title

* 11. When you make a call, do you call is it mainly internal vs external calls? What is that ratio? (Select one)

100% internal to 0% external

80% internal to 20% external

70% internal to 30% external

60% internal to 40% external

50% internal to 50% external

40% internal to 60% external

30% internal to 70% external

20 internal to 80% external

90% external calls

Question Title

* 12. Explain your phone configuration (Check all that apply)

Physical hard phone

Wired Headset

Wireless Headset

Question Title

* 13. Are you/team open to using a softphone phone only (via PC)?

Yes

Question Title

* 14. Select the standard phone features you and your team use

Caller ID

Call Blocking

Do Not Distrub

Call Forwarding

Transfer

3 Way Calling

Call Park

Ring Groups

Voicemail

Voicemail Transcription

All of the Above

Other (please specify)

Question Title

* 15. Does everyone have a direct dial/public number?

Yes

Question Title

* 16. Do you have shared extensions?

Yes

Question Title

* 17. Do these shared extensions also have shared voicemails?

Yes

No shared extensions

SDMI Communication and Collaboration Survey

Question Title

* 1. What is your name (First and Last)

Question Title

* 2. What is your role?

Question Title

* 3. What department do your represent?

Question Title

* 4. How many individuals are in your department

Question Title

* 5. How do you communicate with your team? (Select all that apply)

Question Title

* 6. What is the percentage of the use of Email?

Question Title

* 7. What is the percentage of the use of Voice Messages?

Question Title

* 8. What is the percentage of the use of SMS/Text messaging?

Question Title

* 9. What is the percentage of the use of chat?

Question Title

* 10. When you make a phone call, share what that process looks like (Provide explanation in the box below)

Question Title

* 11. When you make a call, do you call is it mainly internal vs external calls? What is that ratio? (Select one)

Question Title

* 12. Explain your phone configuration (Check all that apply)

Question Title

* 13. Are you/team open to using a softphone phone only (via PC)?

Question Title

* 14. Select the standard phone features you and your team use

Question Title

* 15. Does everyone have a direct dial/public number?

Question Title

* 16. Do you have shared extensions?

Question Title

* 17. Do these shared extensions also have shared voicemails?

Question Title

* 18. How do they access voicemail?

Question Title

* 19. Any third party applications you use, CRM, EMR or others?

Question Title

* 20. Do you use any reporting available to you for statistics/metrics?

Question Title

* 21. How do you access your corporate directory ?

Question Title

* 22. Share challenges with the current system ?

Question Title

* 23. What is your criteria for success when converting to new phone system?

Question Title

* 24. Any phone features/functionality you don’t have and would like to have?

Question Title

* 25. What are some current features that you have and want to ensure you keep?

Question Title

* 26. Based on the challenges reported earlier, if these would get resolved, how will this support the business?