* 1. How well did our customer service representative answer your question or solve your problem?

* 2. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

* 3. Compared to our competitors, is our service quality better, worse, or about the same?

* 4. Compared to our competitors, are our service's prices higher, lower, or about the same?

* 5. How convenient is our company to use?

* 6. How professional is our company?

* 7. How likely is it that you would recommend this company to a friend or colleague?

Not at all likely
Extremely likely

* 8. What is your age?

* 9. What is your gender?

* 10. Thank you for completing our survey.  Do you have any other comments, questions, or concerns?