Rate the NDIS Call Centre.  Questions are about your experiences from 1 July 2018

From July 2018, the NDIS will outsource its call centre to Serco, best known for running prisons in Germany, NZ and Australia.

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* 1. How often do you have to wait on hold when calling the 1800 number at NDIA?

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* 2. How long was your wait on hold before speaking with a customer service representative?

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* 3. How friendly was the call center representative?

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* 4.  Did the call centre representative have adequate knowledge for your inquiry?

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* 5. How clear was the information that the NDIA's customer service representative provided to you?

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* 6. Please describe any problems you encountered in more detail.

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* 7. What changes would most improve the NDIS Call-centre.?

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* 8. Overall, how satisfied or dissatisfied are you with the NDIS 1800 call centre?

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