2017 Patron Customer Service Evaluation

100% of survey complete.

The Oak Lawn Park District strives to provide our patrons with top notch customer service. In order to ensure that we are reaching this goal, we would appreciate you taking the time to complete the following Customer Service Survey.

This survey can be filled out anonymously (skip the first two questions) OR if you would like to be entered into a raffle (one entry per household) for a chance to win a (one) Stony Creek Golf Course Gift Card Good for a Twosome of Golf with Golf Cart, please fill out your name and phone number. Deadline is Friday, September 1st. The winner will be picked the first week of September. FULL SURVEY MUST BE COMPLETED to be entered into the raffle.

Please answer the following questions based on your most recent visit to an Oak Lawn Park District facility:

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* 1. What is your name (First & Last)?

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* 2. What is the best phone number to reach you?

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* 3. Are you male or female?

Male

Female

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* 4. Which age range best describes you?

Under 18

18-20

21-29

30-39

40-49

50 & Over

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* 5. Are you an Oak Lawn or Hometown Resident?

Yes

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* 6. Which facility are you rating today?

Administrative Building (9400 S. Kenton)

Oak View Center (4625 W. 110th)

Centennial Pool (9300 S. Nashville)

Central Pool (9400 S. Kenton)

Community Pavilion (9401 S. Oak Park Ave)

Ice Arena (9320 S. Kenton)

Racquet, Fitness & Gymnastics Center (10444 S. Central)

Stony Creek Golf Course, Restaurant & Banquet Facility (5850 W. 103rd)

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* 7. Please rate your experience with our staff based on the following:

	extremely dissatisfied	disatisfied	no opinion	satisfied	extremely satisfied
wait/on hold time	wait/on hold time extremely dissatisfied	wait/on hold time disatisfied	wait/on hold time no opinion	wait/on hold time satisfied	wait/on hold time extremely satisfied
friendly	friendly extremely dissatisfied	friendly disatisfied	friendly no opinion	friendly satisfied	friendly extremely satisfied
knowledgeable	knowledgeable extremely dissatisfied	knowledgeable disatisfied	knowledgeable no opinion	knowledgeable satisfied	knowledgeable extremely satisfied
professional	professional extremely dissatisfied	professional disatisfied	professional no opinion	professional satisfied	professional extremely satisfied
helpful	helpful extremely dissatisfied	helpful disatisfied	helpful no opinion	helpful satisfied	helpful extremely satisfied
professional appearance	professional appearance extremely dissatisfied	professional appearance disatisfied	professional appearance no opinion	professional appearance satisfied	professional appearance extremely satisfied
polite	polite extremely dissatisfied	polite disatisfied	polite no opinion	polite satisfied	polite extremely satisfied

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* 8. When calling the facility, are you being greeted with the following, "Name of facility, Name of employee, How may I help you"

Always

Most of the time

About half the time

Once in a while

Never

Have not called the facility

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* 9. When calling the facility, is your phone call being answered by the 3rd ring?

Always

Most of the time

About half the time

Once in a while

Never

Have not called the facility

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* 10. When you visit the facility, does a front desk staff member greet you within an appropriate time frame?

Always

Most of the time

About half the time

Once in a while

Never

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* 11. When you visit the facility, have the front desk staff been wearing the appropriate uniform (polo or zip-up with a name tag)?

Always

Most of the time

About half the time

Once in a while

Never

I don't know

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* 12. How often do you communicate with our staff?

4 or more times a week

2-3 times a week

1 time a week

1-3 times a month

less than once a month

never

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* 13. Overall, rate your satisfaction level with our staff:

Extremely satisfied

Moderately satisfied

Neither satisfied nor dissatisfied

Moderately dissatisfied

Extremely dissatisfied

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* 14. Have you used our website, www.olparks.com?

Yes

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* 15. If you answered yes, do you find the website easy to navigate?

Yes

If no, what areas need improvement:

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* 16. Have you used the Park District's online registration system at www.olparks.com.

Yes

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* 17. If yes, have you had any issues with the Park District's online registration system?

Yes

If yes, please list the issue:

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* 1. What is your name (First & Last)?

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* 2. What is the best phone number to reach you?

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* 3. Are you male or female?

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* 4. Which age range best describes you?

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* 5. Are you an Oak Lawn or Hometown Resident?

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* 6. Which facility are you rating today?

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* 7. Please rate your experience with our staff based on the following:

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* 8. When calling the facility, are you being greeted with the following, "Name of facility, Name of employee, How may I help you"

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* 9. When calling the facility, is your phone call being answered by the 3rd ring?

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* 10. When you visit the facility, does a front desk staff member greet you within an appropriate time frame?

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* 11. When you visit the facility, have the front desk staff been wearing the appropriate uniform (polo or zip-up with a name tag)?

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* 12. How often do you communicate with our staff?

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* 13. Overall, rate your satisfaction level with our staff:

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* 14. Have you used our website, www.olparks.com?

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* 15. If you answered yes, do you find the website easy to navigate?

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* 16. Have you used the Park District's online registration system at www.olparks.com.

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* 17. If yes, have you had any issues with the Park District's online registration system?

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* 18. Any general comments you would like to make in regards to our customer service?