Client Feedback Survey

Please take a few moments to share your experience with Resources for Exceptional Children and Youth (Resources) and your Service Coordinator*, reflecting on any interactions you experienced over the past 6-months when answering the questions below.

*“Service Coordinator” will be used as an inclusive term for any Resources staff member you have interacted with in the past 6 months including Access Coordinator, Coordinated Service Planner, Intensive Service Coordinator, FASD Coordinator, Transition Coordinator, Urgent Response Service Coordinator.

The survey is anonymous and should take less than 10 minutes to complete. Your feedback, along with others, will be used to improve our services for the clients, families and child care centres we serve.

About You

Question Title

* 1. Type of service you have received or participated in (check all that apply):

Access or Brief Service Supports

Coordinated Service Planning

Dual Diagnosis Funding

FASD Coordination Services

Entry To School Transition Coordinator

Intensive Service Coordination (Coordination Services for Children and Youth)

Urgent Response Service

Urgent Response Service Navigation

Question Title

* 2. I am a:

Parent/Caregiver

Youth

Foster Parent/Child Protection Worker

Other (please specify):

Your Experience

These questions are meant to capture your experience with Resources staff and the service you received. When answering these questions, please think about how Resources Staff and/or your Service Coordinator has supported with bringing your child or family’s team together, connecting your family to services, service navigation, community support, setting and attaining goals, and accessing information you need to support your child, or a child/youth you work with.

Question Title

* 3. To what extent do you agree or disagree with each of the following statements?

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
Service Coordinators are knowledgeable and helpful.	Service Coordinators are knowledgeable and helpful. Strongly Disagree	Service Coordinators are knowledgeable and helpful. Disagree	Service Coordinators are knowledgeable and helpful. Neutral	Service Coordinators are knowledgeable and helpful. Agree	Service Coordinators are knowledgeable and helpful. Strongly Agree	Service Coordinators are knowledgeable and helpful. N/A
My Service Coordinator understood and responded to my needs and concerns.	My Service Coordinator understood and responded to my needs and concerns. Strongly Disagree	My Service Coordinator understood and responded to my needs and concerns. Disagree	My Service Coordinator understood and responded to my needs and concerns. Neutral	My Service Coordinator understood and responded to my needs and concerns. Agree	My Service Coordinator understood and responded to my needs and concerns. Strongly Agree	My Service Coordinator understood and responded to my needs and concerns. N/A
My input was welcome.	My input was welcome. Strongly Disagree	My input was welcome. Disagree	My input was welcome. Neutral	My input was welcome. Agree	My input was welcome. Strongly Agree	My input was welcome. N/A
I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team.	I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team. Strongly Disagree	I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team. Disagree	I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team. Neutral	I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team. Agree	I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team. Strongly Agree	I was included by my Service Coordinator as part of my child’s team and they supported me to understand and make decisions about recommendations from the team. N/A
The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical).	The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical). Strongly Disagree	The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical). Disagree	The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical). Neutral	The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical). Agree	The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical). Strongly Agree	The services and supports I received were responsive to the diverse needs of children in my care (for example, cultural, religious, spiritual, geographical). N/A

Question Title

* 4. What can we improve to better support you and the children in your care?

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33% of survey complete.