1. Who is your physician?

2. How friendly was the Unit Assistant when you made your appointment at our office?

3. How friendly was the receptionist when you arrived at our office?

4. Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your healthcare provider within 15 minutes of your appointment time?

5. Is the medical assistant who escorts you to the exam room courteous and friendly?

6. During your visit/visits to Stonecreek, how often did nurses treat you with courtesy and respect?

7. How well does your doctor explain medical conditions and answer your questions?

8. How satisfied are you with your experience with the lab and x-ray staff?

9. If you have been referred to another physician by your physician, how satisfied are you with your experience with our referral coordinator?

10. Are you treated courteously when checking out in regards to payment and co-pay collections?

11. Do you feel our billing and insurance staff are able to answer your questions and/or concerns about your account balance?

12. Overall, how would you rate your experience with Stonecreek Family Physicians??

13. Additional Comments or Concerns:

 
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