1.How would you rate your overall satisfaction with the service you received from the One Stop Student Services Office?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

2.How clear and helpful was the information provided?

Very clear and helpful

Somewhat clear and helpful

Neutral

Somewhat unclear and unhelpful

Very unclear and unhelpful

3.How would you rate the professionalism of the staff member you interacted with?

Excellent

Good

Average

Poor

Very poor

4.How long did you wait before communicating with a specialist?

5.What was the purpose for reaching out to the One Stop? Select all that apply.

General inquiry

Billing

Financial aid

Registration/Transcript

Technical support

Blackboard

Other (please specify)

6.Were your issues or questions resolved?

Yes, completely resolved

Partially resolved

Not resolved

7.Did you review the One Stop Knowledge Base service on onestop.uwa.edu before reaching out in regards to your question?

Yes

No

8.How likely are you to recommend the One Stop Student Services Office to other students?

Very likely

Somewhat likely

Neutral

Somewhat unlikely

Very unlikely

9.How did you find out about the One Stop Student Services Office?

University website

Email

Social media

Word of mouth

Other

10.Please provide any additional comments or feedback you may have.