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* 1. What help did you need from the Benefits Advice Line?

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* 2. Did the call lead to you applying for any new benefits?

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* 3. If yes, what benefit were you awarded and when does the benefit start?

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* 4. What amount is the benefit you have been awarded?

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* 5. If no, would you like advice on how to appeal?

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* 6. Do you feel less worried about your financial situation after having spoken to a member of staff?

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* 7. Did you find the service helpful?

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