WCPL Strategic Plan Survey

Question Title

* 2. How often do you or your family use the library?

Daily

Weekly

Less than once a month

Never

Question Title

* 3. Which age-appropriate services do you and/or your family use at WCPL?

Birth-4

Youth (ages 5-10)

Teen/Tween

Adult

Senior

Question Title

* 4. What is your home library?

Fremont

Goldsboro

Mount Olive

Pikeville

Question Title

* 5. How would you rate each of the following services and aspects of the library?

	Excellent	Good	Poor	Don't know/Not applicable
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Poor	Customer Service Don't know/Not applicable	Customer Service
Collection (books, DVDs, audiobooks, newspapers, etc.)	Collection (books, DVDs, audiobooks, newspapers, etc.) Excellent	Collection (books, DVDs, audiobooks, newspapers, etc.) Good	Collection (books, DVDs, audiobooks, newspapers, etc.) Poor	Collection (books, DVDs, audiobooks, newspapers, etc.) Don't know/Not applicable	Collection (books, DVDs, audiobooks, newspapers, etc.)
Computers, Internet access and printers	Computers, Internet access and printers Excellent	Computers, Internet access and printers Good	Computers, Internet access and printers Poor	Computers, Internet access and printers Don't know/Not applicable	Computers, Internet access and printers
E-resources (e-books, e-audiobooks, and e-magazines)	E-resources (e-books, e-audiobooks, and e-magazines) Excellent	E-resources (e-books, e-audiobooks, and e-magazines) Good	E-resources (e-books, e-audiobooks, and e-magazines) Poor	E-resources (e-books, e-audiobooks, and e-magazines) Don't know/Not applicable	E-resources (e-books, e-audiobooks, and e-magazines)
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Poor	Hours of operation Don't know/Not applicable	Hours of operation
Seating	Seating Excellent	Seating Good	Seating Poor	Seating Don't know/Not applicable	Seating
Table space	Table space Excellent	Table space Good	Table space Poor	Table space Don't know/Not applicable	Table space
Group meeting space	Group meeting space Excellent	Group meeting space Good	Group meeting space Poor	Group meeting space Don't know/Not applicable	Group meeting space
Computer stations	Computer stations Excellent	Computer stations Good	Computer stations Poor	Computer stations Don't know/Not applicable	Computer stations
Youth space	Youth space Excellent	Youth space Good	Youth space Poor	Youth space Don't know/Not applicable	Youth space
Adult space	Adult space Excellent	Adult space Good	Adult space Poor	Adult space Don't know/Not applicable	Adult space
Collaboration space	Collaboration space Excellent	Collaboration space Good	Collaboration space Poor	Collaboration space Don't know/Not applicable	Collaboration space
Quiet space	Quiet space Excellent	Quiet space Good	Quiet space Poor	Quiet space Don't know/Not applicable	Quiet space
Special collections space (i.e. Local History)	Special collections space (i.e. Local History) Excellent	Special collections space (i.e. Local History) Good	Special collections space (i.e. Local History) Poor	Special collections space (i.e. Local History) Don't know/Not applicable	Special collections space (i.e. Local History)
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Poor	Overall, how would you rate the library? Don't know/Not applicable	Overall, how would you rate the library?

Question Title

* 6. What do you, or would you like to, use the library for?

Check out materials

Meet with friends

Study/Research

Use public computers

Read materials in the library

Attend adult programs

Attend children's programs

Attend technology/workforce development workshop

Other (please specify)

Question Title

* 7. How do you typically find out about library programs?

Library website

Newspaper

Flyers

Emails blasts

Social media

Library calendar

Word of mouth

Other (please specify)

Question Title

* 8. How could the library or its services be improved? What additional services would you like to see offered at the library?

Question Title

* 9. What suggestions do you have to make your use of the library more comfortable? How has the library impacted your life or the community?

Question Title

* 10. Would you like to ...

Enter a drawing for one of two $25 Walmart gift cards?

Participate in a focus group to help the library update its Strategic plan?

If yes, please enter your name and phone number

WCPL Strategic Plan Survey

WCPL Strategic Plan 2020 Survey

Question Title

* 1. Do you have a library card?

Question Title

* 2. How often do you or your family use the library?

Question Title

* 3. Which age-appropriate services do you and/or your family use at WCPL?

Question Title

* 4. What is your home library?

Question Title

* 5. How would you rate each of the following services and aspects of the library?

Question Title

* 6. What do you, or would you like to, use the library for?

Question Title

* 7. How do you typically find out about library programs?

Question Title

* 8. How could the library or its services be improved? What additional services would you like to see offered at the library?

Question Title

* 9. What suggestions do you have to make your use of the library more comfortable? How has the library impacted your life or the community?

Question Title

* 10. Would you like to ...