RCU Digital Services Member Survey Question Title * 1. Please tell us about yourself. Your Gender: Marital Status: Occupation: Question Title * 2. What age group do you fit into? Under 18 18-24 25-34 35-44 45-54 55-64 65-74 75+ Question Title * 3. What is your approximate annual household income? Less than $20,000 $20,000 to $34,999 $35,000 to $49,999 $50,000 to $74,999 $75,000 to $99,999 $100,000 to $149,999 $150,000 to $199,999 $200,000 or more Question Title * 4. What is your housing status? Home owner with mortgage Home owner without mortgage Renter Living with parent, guardian, or family Question Title * 5. What education level have you completed? High School College or University Certified Trades Other Question Title * 6. Where do you primarily bank now? Revelstoke Credit Union RBC branch in Revelstoke CIBC branch in Revelstoke TD branch in Revelstoke Other Canadian chartered bank online service like Tangerine, Simplii, PC Question Title * 7. Why do you bank there? Convenience Location Service Cost Product and services available Other (please specify) Question Title * 8. What is your preferred method of banking? Primarily face to face Primarily at the ATM Primarily online A mix of each method above Other (please specify) Question Title * 9. What is your next financial goal? Open a bank account Vacation fund Buying or building a home saving for a home Home renovation Vehicle purchase Starting a business Paying off/consolidating debt Education saving Retirement saving Already retired Wealth Management Estate Planning Other (please specify) Question Title * 10. If there is one, what do you see as a roadblock in achieving this goal? Current level of income Cost of living (housing, transportation, food, etc.) Minimal savings Current interest rates Poor credit score Busy schedule, no free time Access to financial advice Fears about security of online banking or mobile payments Other (please specify) Question Title * 11. How can your Credit Union or Bank help you overcome your roadblock? Question Title * 12. Is there a product or service your Credit Union or bank does not currently offer that you wish they did? Yes No Please explain what that is. Done
