Consumer Feedback Survey We are keen to hear from you as to how the Independent Living Centre (ILC) is performing. Please take the time to tell us what you thought of our services by completing our feedback survey. Your feedback and information provided will be treated as private and confidential. Question Title * 1. Which ILC service/s did you have contact with? (You can tick more than one) Assistive Technology Service Goods, Equip & AT Services ILC Cockburn Hire of Equipment (ILC Hire) Communication Technology Service (CAEP AAC) Occupational Therapy Driver Assessment (OTDA) Training Services Commonwealth Respite and Carelink Centre (CRCC) Equipment Grants Program Community Allied Health Service (CHSP) Community Allied Health Services (NDIS) Community Allied Health Services (other) Allied Health Therapy in the School NDIS Clinical Assessment Question Title * 2. How satisfied did you feel with our staff member’s understanding of your needs? 1 Unsatisfied 2 3 4 5 Very Satisfied Question Title * 3. Overall, when thinking about your recent contact with the ILC, how satisfied did you feel that our services met your needs? 1 Unsatisfied 2 3 4 5 Very Satisfied Question Title * 4. Providing a high standard of Customer Service is important to our organisation.Do you agree or disagree with the following statements. Agree Disagree N/A Staff communicated in a clear manner Staff communicated in a clear manner Agree Staff communicated in a clear manner Disagree Staff communicated in a clear manner N/A Staff respected my privacy & confidentiality Staff respected my privacy & confidentiality Agree Staff respected my privacy & confidentiality Disagree Staff respected my privacy & confidentiality N/A Staff were open to my feedback / complaint Staff were open to my feedback / complaint Agree Staff were open to my feedback / complaint Disagree Staff were open to my feedback / complaint N/A Question Title * 5. We aim to provide a timely service (by phone, e-mail, online or visiting our centre). On your first contact, please rate us on how well we did. Very good (with an immediate response) Good (with a same day response) Average (1-2 days for a response) Poor (2 days or longer for a response) No Applicable Question Title * 6. We aim to help you to make informed decisions.Can you rate how helpful the service was in helping you make an informed decision? 1 Unhelpful 2 3 4 5 Very helpful Question Title * 7. How likely is it that you would recommend ILC to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. Did your experience with the ILC make a difference in your life in anyway? Please briefly share this with us: Question Title * 9. Can you suggest ways we could improve our service below? Next
