In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones, and developing a plan for trainee success.
In order to fully participate in daily assignments and activities, all students should bring a laptop with a USB port, Microsoft Word and PDF reader software. This is a 3-day course.
July 10-12, 2023, 8:30 AM – 5:00 PM (Daily)
Bloomington Police Department
220 E. 3rd Street
Bloomington, IN 47401
Registration is limited to 25 and only two people can register from a given agency.