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Online Court User Survey
1.
What brought you to the UJS website today? (Select all that apply)
Find information about a court case or court date
Search for court records
Find or complete court forms
Get help with a legal issue (divorce, custody, eviction, etc.)
Learn how the court process works
Make a payment or handle fines/fees
Find contact information for a court or clerk
Jury duty information
Other (please specify)
2.
How successful were you in finding what you needed today?
Completely Successful
Somewhat Successful
Not Successful
I was just browsing
3.
What, if anything, made it difficult to find or complete what you needed? (Select all that apply)
It wasn’t immediately clear where I should begin
Too much information
Information was hard to understand
I couldn’t find the right information
The legal terms were confusing
Instructions were unclear
Unsure which form or process to use
I had to go to look in too many places
Nothing was difficult
Other (please specify)
4.
It was easy to find the information you needed on the court’s website.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
5.
Regardless of the outcome of your case, how satisfied were you with your experience with the court’s website?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
6.
Is there anything else you would like to share with us?
