About this Survey

SANE is committed to providing excellent services, and to do this, we need to hear from the people who contact us for help and support. This is your opportunity to tell us what we're getting right, and what you'd like us to do differently. 

If you have used any of our services in the last year, we would love to know what you think about them. The survey and any quotes we use afterwards are completely anonymous. Please be assured that your responses are treated in the strictest confidence.

The survey is in two parts. The first part should take no more than 5-10 minutes and focuses on your experience of SANE. If you would like to tell us more about your own experiences around mental health, we would be so grateful if you would also complete part 2.

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* 1. Does your contact with SANE make you feel supported? Please tick the box that applies to you.

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* 2. Which SANE services have you used in the last 12 months?  (tick all that apply)

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* 3. What were your main reasons for getting in touch with SANE?

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* 4. Would you use our services again?

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* 5. Would you recommend us to other people?

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* 6. What is your overall impression of the service(s) you have used?

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* 7. Overall, have you found the volunteers and staff at SANE to be warm and caring?

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* 8. Have you felt listened to?

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* 9. Can you tell us any ways we could improve or change the services we offer and any other comments you have about your experiences of SANE services?

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* 10. Would you like to carry on and complete part two of the survey? (The second part is an opportunity to tell us more about you and your experiences of SANE)

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