Thank you for taking the time to complete this survey, your feedback is very important to us as a method of ensuring continuous improvement.As a token of our appreciation Andor will make a monetary donation to our nominated charity for every survey completed. Next Question Title * SALES ENGINEER - Please indicate your level of satisfaction with your Regional Sales Engineer: Low - 1 2 3 4 5 6 7 8 9 10 - High Not Applicable Product Knowledge Product Knowledge Low - 1 Product Knowledge 2 Product Knowledge 3 Product Knowledge 4 Product Knowledge 5 Product Knowledge 6 Product Knowledge 7 Product Knowledge 8 Product Knowledge 9 Product Knowledge 10 - High Product Knowledge Not Applicable Application Knowledge Application Knowledge Low - 1 Application Knowledge 2 Application Knowledge 3 Application Knowledge 4 Application Knowledge 5 Application Knowledge 6 Application Knowledge 7 Application Knowledge 8 Application Knowledge 9 Application Knowledge 10 - High Application Knowledge Not Applicable Friendliness Friendliness Low - 1 Friendliness 2 Friendliness 3 Friendliness 4 Friendliness 5 Friendliness 6 Friendliness 7 Friendliness 8 Friendliness 9 Friendliness 10 - High Friendliness Not Applicable Responsiveness Responsiveness Low - 1 Responsiveness 2 Responsiveness 3 Responsiveness 4 Responsiveness 5 Responsiveness 6 Responsiveness 7 Responsiveness 8 Responsiveness 9 Responsiveness 10 - High Responsiveness Not Applicable Frequency of Visits Frequency of Visits Low - 1 Frequency of Visits 2 Frequency of Visits 3 Frequency of Visits 4 Frequency of Visits 5 Frequency of Visits 6 Frequency of Visits 7 Frequency of Visits 8 Frequency of Visits 9 Frequency of Visits 10 - High Frequency of Visits Not Applicable Next Question Title * Can you comment on where Andor Technology’s Sales team has met your needs effectively, or improvements which would enhance your experience in the future? Yes No Unsure If 'Yes', please can you provide details: Next Question Title * TECHNICAL SUPPORT - Please indicate your level of satisfaction with Andor Technology's Technical Support team: Low - 1 2 3 4 5 6 7 8 9 10 - High Not Applicable Speed of response Speed of response Low - 1 Speed of response 2 Speed of response 3 Speed of response 4 Speed of response 5 Speed of response 6 Speed of response 7 Speed of response 8 Speed of response 9 Speed of response 10 - High Speed of response Not Applicable Accuracy of response Accuracy of response Low - 1 Accuracy of response 2 Accuracy of response 3 Accuracy of response 4 Accuracy of response 5 Accuracy of response 6 Accuracy of response 7 Accuracy of response 8 Accuracy of response 9 Accuracy of response 10 - High Accuracy of response Not Applicable Attention to Detail Attention to Detail Low - 1 Attention to Detail 2 Attention to Detail 3 Attention to Detail 4 Attention to Detail 5 Attention to Detail 6 Attention to Detail 7 Attention to Detail 8 Attention to Detail 9 Attention to Detail 10 - High Attention to Detail Not Applicable Friendliness Friendliness Low - 1 Friendliness 2 Friendliness 3 Friendliness 4 Friendliness 5 Friendliness 6 Friendliness 7 Friendliness 8 Friendliness 9 Friendliness 10 - High Friendliness Not Applicable Next Question Title * Can you comment on where Andor Technology’s Technical Support team has met your needs effectively, or improvements which would enhance your experience in the future? Yes No Unsure If 'Yes', please can you provide details: Next Question Title * PRODUCT - Please indicate your level of satisfaction with the product: Low - 1 2 3 4 5 6 7 8 9 10 - High Not Applicable Product Quality Product Quality Low - 1 Product Quality 2 Product Quality 3 Product Quality 4 Product Quality 5 Product Quality 6 Product Quality 7 Product Quality 8 Product Quality 9 Product Quality 10 - High Product Quality Not Applicable Product Performance Product Performance Low - 1 Product Performance 2 Product Performance 3 Product Performance 4 Product Performance 5 Product Performance 6 Product Performance 7 Product Performance 8 Product Performance 9 Product Performance 10 - High Product Performance Not Applicable Products Ease of Installation Products Ease of Installation Low - 1 Products Ease of Installation 2 Products Ease of Installation 3 Products Ease of Installation 4 Products Ease of Installation 5 Products Ease of Installation 6 Products Ease of Installation 7 Products Ease of Installation 8 Products Ease of Installation 9 Products Ease of Installation 10 - High Products Ease of Installation Not Applicable Delivery Service Delivery Service Low - 1 Delivery Service 2 Delivery Service 3 Delivery Service 4 Delivery Service 5 Delivery Service 6 Delivery Service 7 Delivery Service 8 Delivery Service 9 Delivery Service 10 - High Delivery Service Not Applicable Value for Cost Value for Cost Low - 1 Value for Cost 2 Value for Cost 3 Value for Cost 4 Value for Cost 5 Value for Cost 6 Value for Cost 7 Value for Cost 8 Value for Cost 9 Value for Cost 10 - High Value for Cost Not Applicable Next Question Title * Can you suggest any features or functionality which you would like to see in future products? Yes No Unsure If 'Yes', please can you provide details: Next Question Title * SOFTWARE - Please select the type(s) of Andor software you currently use: SOLIS SDK iQ Komet Fusion Other (Please specify below) Please specify software being used Next Question Title * Please indicate your level of satisfaction with Andor software regarding: Low - 1 2 3 4 5 6 7 8 9 10 - High Not Applicable Ease of installation Ease of installation Low - 1 Ease of installation 2 Ease of installation 3 Ease of installation 4 Ease of installation 5 Ease of installation 6 Ease of installation 7 Ease of installation 8 Ease of installation 9 Ease of installation 10 - High Ease of installation Not Applicable Ease of use Ease of use Low - 1 Ease of use 2 Ease of use 3 Ease of use 4 Ease of use 5 Ease of use 6 Ease of use 7 Ease of use 8 Ease of use 9 Ease of use 10 - High Ease of use Not Applicable Software help files Software help files Low - 1 Software help files 2 Software help files 3 Software help files 4 Software help files 5 Software help files 6 Software help files 7 Software help files 8 Software help files 9 Software help files 10 - High Software help files Not Applicable Ability to export and save data Ability to export and save data Low - 1 Ability to export and save data 2 Ability to export and save data 3 Ability to export and save data 4 Ability to export and save data 5 Ability to export and save data 6 Ability to export and save data 7 Ability to export and save data 8 Ability to export and save data 9 Ability to export and save data 10 - High Ability to export and save data Not Applicable Intuitiveness of interface Intuitiveness of interface Low - 1 Intuitiveness of interface 2 Intuitiveness of interface 3 Intuitiveness of interface 4 Intuitiveness of interface 5 Intuitiveness of interface 6 Intuitiveness of interface 7 Intuitiveness of interface 8 Intuitiveness of interface 9 Intuitiveness of interface 10 - High Intuitiveness of interface Not Applicable Next Question Title * Can you suggest any features or functionality which you would like to see in Andor software? Yes No Unsure If 'Yes', please can you provide details: Next Question Title * Please indicate your Overall Satisfaction Low - 1 2 3 4 5 6 7 8 9 10 - High Not Applicable Overall satisfaction Overall satisfaction Low - 1 Overall satisfaction 2 Overall satisfaction 3 Overall satisfaction 4 Overall satisfaction 5 Overall satisfaction 6 Overall satisfaction 7 Overall satisfaction 8 Overall satisfaction 9 Overall satisfaction 10 - High Overall satisfaction Not Applicable Next Question Title * Having considered the above, how likely is it that you would recommend Andor Technology to a friend or colleague? Not likely - 1 2 3 4 5 6 7 8 9 10 - Highly likely Not likely - 1 2 3 4 5 6 7 8 9 10 - Highly likely Next Question Title * Please enter your details below. Name: * Organisation: Country: Email Address: * Next SUBMIT
