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Affordability Survey

The Utility Management Committee recently spoke with representatives from Ohio’s Community Services Division (CSD) who will be administering the Low Income Household Water Assistance Program (LIHWAP) that was funded through the Federal Covid relief bills. The CSD is in the process of developing the State’s plan and we have the opportunity to help them with this. The CSD asked if our members would be able to share some basic information about customer account statuses, particularly accounts who may be in arrearage and eligible for relief. Any information you are able to provide related to the following questions would be appreciated and used to help inform the plan implemented by CSD.”'
1.What services are included on your utility bill (check all that apply):(Required.)
2.Approximately how many customer accounts does your utility serve when grouped by the classes below:(Required.)
Residential Customer Accounts
3.For your residential customer accounts, how many accounts currently have past due balances?(Required.)
4.For your residential customer accounts, how many accounts would be eligible for shut-off/disconnect under normal conditions?(Required.)
5.For your residential customer accounts, what is the average days delinquency on these accounts?(Required.)
6.For your residential customer accounts, what is the total amount ($) of past due balances (water and wastewater balances only)?(Required.)
7.For your residential customer accounts, how many customers are currently enrolled in other customer assistance programs?(Required.)
8.For your residential customer accounts, what is the average benefit of other customer assistance programs?(Required.)
Multi-Family Customer Accounts: Please skip the following questions if you do not bill multi-family accounts individually.
9.For your multi-family customer accounts (if billed individually), how many accounts currently have past due balances?
10.For your multi-family customer accounts (if billed individually), how many accounts would be eligible for shut-off/disconnect under normal conditions?
11.For your multi-family customer accounts (if billed individually), what is the average days delinquency on these accounts?
12.For your multi-family customer accounts (if billed individually), what is the total amount ($) of past due balances (water and wastewater balances only)?
13.For your multi-family customer accounts (if billed individually), how many customers are currently enrolled in other customer assistance programs?
14.For your multi-family customer accounts (if billed individually), what is the average benefit of other customer assistance programs?