Admission/Discharge Notifications Service: GP Feedback

Clinician Feedback at 12 months

** IMPORTANT: this is **not** a survey about discharge summaries **

The LHD built the Admission/Discharge Notification (ADN) service so that for selected patients you can receive near-instant notification of admission to/discharge from a hospital ward.

Note: ADNs are the short messages the hospital IT systems automatically send to GPs when their Integrated Care patients admit to ward and discharge. ADNs are not sent for ED presentations or for recurring (e.g oncology, renal) admissions and the Discharge notification is *not* the same as a Discharge Summary. They are only activated for certain (e.g. Winter Strategy) patients. Our IT systems usually send them within 5 minutes of an admission or discharge, but the GP's secure message server then needs to download them, so there can sometimes be a longer delay.

Below is what an Admission Notification looks like. A Discharge Notification (again, not the Discharge Summary/Referral) looks similar.

We want to make the Admission and Discharge Notification (ADN) service better and learn what is working and what is not.

This very short survey will help us do that, so your input is critical.

We'd like to know about your experience with this state-first service offered to a select few GPs. The survey should take less than 2 minutes to complete and your valuable feedback will help a lot.

We appreciate your time as always.

The Integrated Care team.

Question Title

* 1. Have you been receiving the Admission/Discharge notifications?

	Yes	No	I don't know
Admission Notifications	Admission Notifications Yes	Admission Notifications No	Admission Notifications I don't know
Discharge Notifications	Discharge Notifications Yes	Discharge Notifications No	Discharge Notifications I don't know

Question Title

* 2. To what extent is each notification useful.

	Very useful	Somewhat useful	Neutral	Somewhat not useful	Not at all useful
Admission Notifications	Admission Notifications Very useful	Admission Notifications Somewhat useful	Admission Notifications Neutral	Admission Notifications Somewhat not useful	Admission Notifications Not at all useful
Discharge Notifications	Discharge Notifications Very useful	Discharge Notifications Somewhat useful	Discharge Notifications Neutral	Discharge Notifications Somewhat not useful	Discharge Notifications Not at all useful
Discharge Cancellations	Discharge Cancellations Very useful	Discharge Cancellations Somewhat useful	Discharge Cancellations Neutral	Discharge Cancellations Somewhat not useful	Discharge Cancellations Not at all useful

Other - if you chose "No" for any response, please explain why you answered no.

Question Title

* 3. After receiving a notification, how have you acted on it? Choose all that apply. If you have not received any notifications, choose "I haven't received any notifications".

	Admission notification	Discharge notification
Called the patient/family	Called the patient/family Admission notification	Called the patient/family Discharge notification
Called the hospital	Called the hospital Admission notification	Called the hospital Discharge notification
Called Chronic Disease Management staff	Called Chronic Disease Management staff Admission notification	Called Chronic Disease Management staff Discharge notification
Contacted someone in the LHD care team	Contacted someone in the LHD care team Admission notification	Contacted someone in the LHD care team Discharge notification
Contacted someone else	Contacted someone else Admission notification	Contacted someone else Discharge notification
Took some other action	Took some other action Admission notification	Took some other action Discharge notification
No action taken	No action taken Admission notification	No action taken Discharge notification
Other	Other Admission notification	Other Discharge notification
I haven't received any notifications	I haven't received any notifications Admission notification	I haven't received any notifications Discharge notification

Do you have any comments to add about how you used the ADNs.

Question Title

* 4. How have these notifications impacted care delivery?

	Improved	No impact	More difficult	N/A
Admission notification	Admission notification Improved	Admission notification No impact	Admission notification More difficult	Admission notification N/A
Discharge notification	Discharge notification Improved	Discharge notification No impact	Discharge notification More difficult	Discharge notification N/A

Any other comments, particularly if they made care harder or had no impact.

Question Title

* 5. How important are ADNs for patient care?

	Must have	Nice to have (but can live without them)	Redundant/not needed
Admission Notification	Admission Notification Must have	Admission Notification Nice to have (but can live without them)	Admission Notification Redundant/not needed
Discharge Notification	Discharge Notification Must have	Discharge Notification Nice to have (but can live without them)	Discharge Notification Redundant/not needed

Any other comments.

Question Title

* 6. Any other comments? Suggestions for improvement?

Question Title

* 7. Contact - so we can follow up any issues. Your details are strictly held in confidence.

Name *

Practice Name

Email Address

Your data and responses will only be used for the purposes of improving the ADN service and for the purposes of evaluation. Any of your responses appearing in evaluation reports will be anonymised. We may contact you to follow up some or all of your responses for clarification purposes.