Serpent & Flame - End of Year Feedback

Thank you so much for all of your support this year!

2020 has been a crazy year between surviving through a pandemic, rebranding and growth to our fan base. We appreciate everything you have done for us and only want to keep getting better. January 2021 is our planning month to help us organize the year. All feedback on this survey will be reviewed and taken into consideration.

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* 1. How was your overall satisfaction with Serpent & Flame this year? (select one)

Excellent

Good

Neutral

Bad

Need Lots of Improvement

Comments

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* 2. How do you usually get your S&F news and updates?

Mailing List

Facebook Group

Facebook Business Page

Instagram

Twitter

Discord

TikTok

Website

Is there anything we can do better on social media for you? What was your favorite part of our social media accounts?

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* 3. What products did you order the most in 2020? (check all that apply)

Candles

Wax Melts

Sprays

Solid Scent Sticks

Lip Balm & Sheer

Lip Gloss

Hand Sanitizer

Soap

Roller Perfume

Preorder Event Items

Mug Candles

Auction Event Candles

Other (please specify)

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* 4. How easy was it to shop at our website? (Please select one)

Very Easy

Easy

Needs Improvement

Very Bad

Is there anything we could add/change to our website that would make your experience better?

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* 5. Would you prefer...

One big restock once a month

A small restock every week of different products (Ex: week 1: candles, week 2: sprays, etc.)

Other (please specify)

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* 6. Would you prefer....

Fewer available blends restocked more often

Lots of blend options restocked less often

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* 7. For artist collaboration events, would you prefer...

Preorders with more options that can take 4-6 weeks to ship

Artist events with fewer options that are ready to ship

What artists or artist items would you like to see in our collaborations in 2021?

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* 8. Did you like our fandom selections in 2020?

Yes

Sorta

What fandoms would you like us to explore more in 2021?

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* 9. Did you like our 'non fandom' themes from 2020? (Eg: Mythology, 2020 Sucks, political themes, etc.)

Yes

Sorta

Are there any non-fandom themes you'd like to see from us in the future?

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* 10. Is there anything else you'd like us to know or consider for 2021?

Yes

If Yes, what would you like us to know?