The aim of this questionnaire is to gather information on the itSMF reputation in the following four dimensions: 1. Stakeholder experience of the itSMF Organisation. 2. Stakeholder experience of outside influences on the itSMF. 3. Stakeholder behavioural support towards the itSMF. 4. Stakeholder emotional support towards the itSMF.
Please provide your view on these itSMF reputation factors by rating how much do you agree with the following 20 statements.
At the end, please reflect on your answers and provide any comments you might have. Thank you very much.
The source for this survey: MacMillan et al, 2004, Reputation and Relationships SPIRIT project, Henley Business School.