1. itSMF SPIRIT: Organisation Reputation Measurement

The aim of this questionnaire is to gather information on the itSMF reputation in the following four dimensions:
1. Stakeholder experience of the itSMF Organisation.
2. Stakeholder experience of outside influences on the itSMF.
3. Stakeholder behavioural support towards the itSMF.
4. Stakeholder emotional support towards the itSMF.

Please provide your view on these itSMF reputation factors by rating how much do you agree with the following 20 statements.

At the end, please reflect on your answers and provide any comments you might have. Thank you very much.

The source for this survey: MacMillan et al, 2004, Reputation and Relationships SPIRIT project, Henley Business School.

* 1. Please rate the following facets of your experience when you think about the itSMF ORGANISATION:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. Material benefits
2. Non-material benefits
3. Shared values
4. Listening and informing
5. Keeping commitments
6. Lack of coercion
7. Lack of termination costs

* 2. Please rate the following facets of your experience when you think about OUTSIDE INFLUENCES on the itSMF Organisation:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. It matters what public say about the itSMF.
2. It matters what media say about the itSMF.
3. It matters what my business partners say about the itSMF.
4. It matters what the IT industry say about the itSMF.
5. It matters what the Government say about the itSMF.

* 3. Please rate the following facets when you think about YOUR BEHAVIOURAL SUPPORT towards the itSMF Organisation:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. Advocacy
2. Co-operation
3. Extension
4. Retention
5. Lack of subversion

* 4. Please rate the following facets when you think about YOUR EMOTIONAL SUPPORT towards the itSMF Organisation:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. Trust
2. Positive emotions
3. Emotional commitment

T