1. itSMF Social Expectations Measurement - The Reputation Quotient

The aim of this questionnaire is to gather information about public perception of the itSMF Reputation Quotient in the following six dimensions:
1. Emotional appeal
2. Products and services
3. Vision and Leadership
4. Workplace environment
5. Social and environmental responsibility
6. Financial performance

Please provide your view on these itSMF Reputation Quotient dimensions by rating how much do you agree with the following 20 statements.

At the end, please reflect on your answers and provide any comments you might have. Thank you very much.

The source for this survey: Fombrun, Garderg & Sever, 2000, The Reputation Quatient, Reputation and Relationships - MBA module, Henley Business School.

* 1. Please give your view on the itSMF EMOTIONAL APPEAL by rating how much do you agree with the following statements:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. I have a good fealing about the itSMF Organisation.
2. I admire and respect the itSMF Organisation.
3. I trust the itSMF Organisation.

* 2. Please give your view on the itSMF PRODUCTS AND SERVICES by rating how much do you agree with the following statements:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. Stands behind the itSFM products and services.
2. itSMF develops innovative products and services.
3. itSMF offers high-quality products and services.
4. itSMF offers products and services that are good value for the money

* 3. Please give your view on the itSMF VISION AND LEADERSHIP by rating how much do you agree with the following statements:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. itSMF has excellent leadership.
2. itSMF has a clear vision for its future.
3. itSMF recognizes and takes advantage of market opportunities.

* 4. Please give your view on the itSMF WORKPLACE AND ENVIRONMENT by rating how much do you agree with the following statements:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. itSMF is well managed.
2. itSMF looks like a good organisation to work for.
3. itSMF looks like a good organisation that would have good employees.

* 5. Please give your view on the itSMF SOCIAL AND ENVIRONMENTAL RESPONSIBILITY by rating how much do you agree with the following statements:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. itSMF supports good causes.
2. itSMF is an environementally responsible organisation.
3. itSMF maintains a high standard in the way it treats people.

* 6. Please give your view on the itSMF FINANCIAL PERFORMANCE by rating how much do you agree with the following statements:

  Strongly agree Agree No opinion Disagree Strongly disagree
1. itSMF has a strong record of financial stablity.
2. itSMF looks like a good-standing not-for-profit organisation.
3. itSMF tends to outperform similar kind of IT organisations.
4. itSMF looks like a organisation with strong prospect for future growth.

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