Skip to content
ACSI Master Survey
Member Satisfaction Survey - First quarter 2023
Please respond to this short four-question survey.
1.
Choose your age range:
18-24
25-34
35-44
45-54
55-64
65+
2.
Are you:
Male
Female
I prefer not to answer
3.
Please consider all your experiences with NOEC. Using the 10-point scale below, how satisfied are you with Northeast Oklahoma Electric Cooperative?
1 Very Dissatisfied
2
3
4
5 Neutral
6
7
8
9
10 Very Satisfied
1 Very Dissatisfied
2
3
4
5 Neutral
6
7
8
9
10 Very Satisfied
4.
To what extent has NOEC fallen short of your expectations or exceeded your expectations? Using the 10-point scale below, to what extent has Northeast Oklahoma Electric Cooperative fallen short of or exceeded your expectations?
1 Falls short of your expectations
2
3
4
5 Neutral
6
7
8
9
10 Exceeds your expectations
1 Falls short of your expectations
2
3
4
5 Neutral
6
7
8
9
10 Exceeds your expectations
5.
Forget NOEC for a moment. Now, I want you to imagine an ideal utility company. Using the 10-point scale below, how well do you think Northeast Oklahoma Electric Cooperative compares with that ideal utility company
1 Not very close to the ideal
2
3
4
5 Neutral
6
7
8
9
10 Very close to the ideal
1 Not very close to the ideal
2
3
4
5 Neutral
6
7
8
9
10 Very close to the ideal
6.
For the next question, assume, for the moment, that you could choose from among more than one utility company. The next time you are going to choose a utility company, using the 10-point scale below, how likely is it that it will be Northeast Oklahoma Electric Cooperative again?
1 Very unlikely
2
3
4
5 Neutral
6
7
8
9
10 Very likely
1 Very unlikely
2
3
4
5 Neutral
6
7
8
9
10 Very likely
