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New Phone System
Please take a few moments to let us know what you think of our new phone triage system.
*
1.
Please identify the group you belong to:
(Required.)
Member of the public
Optometry student
Optometrist practicing in Ontario
Optometrist from another jurisdiction
Internationally trained optometrist
*
2.
How would you rate your overall satisfaction with the new phone system?
(Required.)
Very dissatisfied
1 star
Dissatisfied
2 stars
Fairly satisfied
3 stars
Satisfied
4 stars
Very satisfied
5 stars
3.
How would you rate the overall audio quality of the call?
Very poor
1 star
Poor
2 stars
Okay
3 stars
Good
4 stars
Excellent
5 stars
4.
Please select the type of audio issue you experienced, if any:
Difficult to understand
Background noise
Too fast
None
Other (please specify)
5.
Let us know what you thought of the following features:
Yes
Somewhat
No
Not Applicable
Was the phone system easy to navigate?
Yes
Somewhat
No
Not Applicable
Did the phone system provide you with the information you were looking for?
Yes
Somewhat
No
Not Applicable
Were the messages that prompted you to visit the website easy to follow?
Yes
Somewhat
No
Not Applicable
If you visited the website, was the website easy to navigate?
Yes
Somewhat
No
Not Applicable
6.
Additional comments (e.g., what went well, how can we improve)
