1. LOANS SURVEY

This survey is being carried out to measure members satisfaction with our existing loan application process. It asks how easy a member found it making a loan application along with asking for any changes the member thought could be made to make the application process easier.

We are asking ALL members to complete this survey, including those who have never taken out a Credit Union Loan.

This survey should only take a couple of minutes to complete. Everyone that completes the survey will be entered into a cash prize draw.

2.How long have you been a member of Crosshaven Carrigaline Credit Union?

Less than 1 year

Between 1 and 10 years

10 years+

3.Have you ever applied for a loan from Crosshaven Carrigaline Credit Union?

Yes

* No

* If your answer to Question 3 above is No, please skip to Question 10.

4.How did you apply for this loan?

Via the Mobile App.

Via the Website.

In either of the branches.

6.Why did you choose to take a loan out with Crosshaven Carrigaline Credit Union? (select any statements you agree with)

The Credit Union is member focused.

The credit Union is not for profit.

The personal service the credit union provides.

Loan rates are better with the credit union.

I feel safer dealing with the credit union.

I prefer to support local.

Other (please specify)

8.Did you use OPEN BANKING when applying for your loan?

Yes

No, as I didn't know about it

No. I knew about Open Banking but didn't want to use it. If this is the case, can you tell us why you didn't want to use it?

10.If you have never applied for a loan from Crosshaven Carrigaline Credit Union, can you tell us why not?

N/A - I have applied for a loan.

I've never needed a loan.

The loan application process is too complicated.

I have received a better loan rate from another financial organisation.

Other (please specify)

Would you like to receive a newsletter from the credit union?

The aim of this newsletter is to engage with you, the member, and keep you informed of credit union news, including activities and new products & services. Competitions will be regularly included in the newsletter, where members will be in with a chance of winning cash prizes!!!

IF YOU'RE NOT IN, YOU CAN'T WIN!!

11.If you wish to receive our newsletter via email, simply enter your name and email addrees in the box below.

Please Note: You can very easily unsubscribe if you no longer want to receive this newsletter.