Trucker Community

FMS strives to be the best terminal operator in the LA/Long Beach Harbor.  We have made several investments in both assets and technology to get us to the next level.  We will be sending out periodic surveys to gauge our success.  We will share these results and the action items taken after the survey has been completed.  The following 10 questions should only take 5 minutes to answer.  They are anonymous and confidential.  We sincerely appreciate your feedback.

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* 1. How many times a week do you visit Fenix Marine Services?

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* 2. What are your working hours for receiving/dispatching containers to/from terminal?

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* 3. How would you rank the following Terminal services where 1 is most important and 5 is least important?

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* 4. We recognize that  Gate Turn Times at FMS have been an ongoing issue as we continue to invest in new Gate Technology.  Have you seen improvement over the past few months?

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* 5. With the adoption of our new appointment system, Voyage Control, do you believe there are adequate appointments available to meet your needs?

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* 6. Are you happy with the level of service and response time when you email or call FMS customer service?

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* 7. How does Fenix Marine Services compare with other terminals in the LA/Long Beach Harbor?

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* 8. How does Fenix Marine Services compare with other terminals on safety?

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* 9. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 10. Please share any other comments you have below:

0 of 10 answered
 

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