Straight to the Top Customer Feedback Help us serve you better! Your input goes directly to our leaders! Question Title * How did you hear about us? A Heartland customer A Heartland employee An advertisement Social Media Convenient branch location I attended a community event sponsored by Heartland Internet search / Website Other (please specify) Question Title * What made you choose Heartland as your banking partner? I like Heartland's commitment to the community I value a "relationship" with my bank Heartland's product and service offerings I had a negative experience with my previous bank I want to bank with more than one institution Other (please specify) Question Title * What is MOST important to you in a banking relationship? (choose option that is most relevant) Product selection Relationship with my banker Quality of service Convenience Online services Better rates, terms, structure Less fees Other (please specify) Question Title * Which branch location do you consider your "home office" or the "office most visited"? Capitol Square, Downtown Columbus Clintonville Croton Dublin Gahanna, Hamilton Road Gahanna, Stygler Road Grove City HIlliard Johnstown Newark Pickerington Reynoldsburg Upper Arlington West Columbus, Wilson Road Westerville Whitehall Ft. Mitchell, KY Union, KY (Florence) Ft. Thomas, KY Question Title * How would you rate Heartland on the following: Excellent Satisfactory Needs Improvement This doesn't apply to me Convenient branch locations Convenient branch locations Excellent Convenient branch locations Satisfactory Convenient branch locations Needs Improvement Convenient branch locations This doesn't apply to me Knowledgeable and friendly bankers Knowledgeable and friendly bankers Excellent Knowledgeable and friendly bankers Satisfactory Knowledgeable and friendly bankers Needs Improvement Knowledgeable and friendly bankers This doesn't apply to me Fast, efficient service Fast, efficient service Excellent Fast, efficient service Satisfactory Fast, efficient service Needs Improvement Fast, efficient service This doesn't apply to me Product offerings Product offerings Excellent Product offerings Satisfactory Product offerings Needs Improvement Product offerings This doesn't apply to me Online Banking experience Online Banking experience Excellent Online Banking experience Satisfactory Online Banking experience Needs Improvement Online Banking experience This doesn't apply to me Mobile Banking experience Mobile Banking experience Excellent Mobile Banking experience Satisfactory Mobile Banking experience Needs Improvement Mobile Banking experience This doesn't apply to me ATM experience ATM experience Excellent ATM experience Satisfactory ATM experience Needs Improvement ATM experience This doesn't apply to me Question Title * Which of our products / services do you take advantage of? Online Banking Online Bill Pay Mobile Banking Mobile Deposit eStatements CardValet Heartland Planning Associates Treasury Management Question Title * What other products / services you would like us to offer? Question Title * What can we do better? Question Title * What do we do well? Question Title * Do you have account(s) with other financial institutions? Yes No Next
