Pembroke Public Library Long-Range Plan Survey

Please take a moment to answer a few questions about the library to help us develop our strategic plan. We would like to know how you use the library now and what services you would like us to provide in the future. Your answers are anonymous, and all answers are optional. We value your opinion. Thank you!

* 1. The library provides a wide variety of services to the community. Which services do you consider most important? Check all that apply.

* 2. Which online services do you use? Check all that apply.

* 3. If funding permitted, which of the following changes would most increase your satisfaction with the library? Choose up to five items.

* 4. How would you rate each of the following services?

  Excellent Good Fair Poor Don't know or N/A
Customer service
Materials (books, audiobooks, movies, music, etc.)
Downloadables (eBooks, audiobooks, streaming video, etc.)
Online services (website, catalog, etc.)
Online resources (Universal Class, Consumer Reports, etc.)
Public computers
Wireless internet
Printers, copier, fax machine, and scanners
Events for adults
Events for seniors
Events for teens
Events for children
Facilities
Hours of operation

* 5. How would you rate the library's services overall?

* 6. What type of programming would you like the library to emphasize? Check all that apply.

* 7. Current library hours are Monday-Thursday 9:30-8, Friday & Saturday 9:30-5, Sunday 12-4 (closed Sundays May-September). Do you think hours should:

* 8. Do you have a library card?

* 9. How often do you visit the library?

* 10. If you do not use the library often, what reasons prevent you from using it? Check any that apply.

* 11. How many people in your household are:

* 12. What town do you live in?

* 13. Is there anything else you would like to comment on about the library, its services, or how we could better serve you in the future?

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100% of survey complete.

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