Pembroke Public Library Long Range Plan

Pembroke Public Library Long-Range Plan Survey

Please take a moment to answer a few questions about the library to help us develop our strategic plan. We would like to know how you use the library now and what services you would like us to provide in the future. Your answers are anonymous, and all answers are optional. We value your opinion. Thank you!

Question Title

* 1. The library provides a wide variety of services to the community. Which services do you consider most important? Check all that apply.

Materials (books, audiobooks, movies, music, videogames, etc.)

Free downloadable eBooks, audiobooks, and streaming video

Access to public computers with internet

Access to Microsoft Office (Word, Excel, Access, etc.)

Free wireless internet connection

Printers, fax machine, copier, and scanners

Assistance with technology and/or research

Community meeting spaces and place to socialize

Place to read, work, or study

Events and classes for all ages

Access to online resources such as Universal Class, Consumer Reports, and Ancestry.com

Access to local history resources

Museum passes to borrow

WiFi hotspots to borrow

Interlibrary Loan (borrowing from other libraries)

Play area for babies and toddlers

Other (please specify)

Question Title

* 2. Which online services do you use? Check all that apply.

Browse the collection

Renew your checked out items

Place items on reserve or check your holds list

Check the date your items are due

Check the library calendar of events

Download eBooks

Download audiobooks

Download streaming video

Reserve museum passes

Reserve a WiFi hotspot

Take an online class with Universal Class

Research with Consumer Reports

Search for family on Ancestry.com

Other (please specify)

Question Title

* 3. If funding permitted, which of the following changes would most increase your satisfaction with the library? Choose up to five items.

More hours of service

More materials (books, music, movies, etc.)

Increase events (speakers, performers, classes, etc.) for adults

Increase events (speakers, performers, classes, etc.) for seniors

Increase events (speakers, performers, classes, etc.) for teens

Increase events (speakers, performers, classes, etc.) for children

Increase staff

Increase space

More downloadables (eBooks, audiobooks, and streaming video)

More public computers

Self check-out station

Other (please specify)

Question Title

* 4. How would you rate each of the following services?

	Excellent	Good	Fair	Poor	Don't know or N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service Don't know or N/A
Materials (books, audiobooks, movies, music, etc.)	Materials (books, audiobooks, movies, music, etc.) Excellent	Materials (books, audiobooks, movies, music, etc.) Good	Materials (books, audiobooks, movies, music, etc.) Fair	Materials (books, audiobooks, movies, music, etc.) Poor	Materials (books, audiobooks, movies, music, etc.) Don't know or N/A
Downloadables (eBooks, audiobooks, streaming video, etc.)	Downloadables (eBooks, audiobooks, streaming video, etc.) Excellent	Downloadables (eBooks, audiobooks, streaming video, etc.) Good	Downloadables (eBooks, audiobooks, streaming video, etc.) Fair	Downloadables (eBooks, audiobooks, streaming video, etc.) Poor	Downloadables (eBooks, audiobooks, streaming video, etc.) Don't know or N/A
Online services (website, catalog, etc.)	Online services (website, catalog, etc.) Excellent	Online services (website, catalog, etc.) Good	Online services (website, catalog, etc.) Fair	Online services (website, catalog, etc.) Poor	Online services (website, catalog, etc.) Don't know or N/A
Online resources (Universal Class, Consumer Reports, etc.)	Online resources (Universal Class, Consumer Reports, etc.) Excellent	Online resources (Universal Class, Consumer Reports, etc.) Good	Online resources (Universal Class, Consumer Reports, etc.) Fair	Online resources (Universal Class, Consumer Reports, etc.) Poor	Online resources (Universal Class, Consumer Reports, etc.) Don't know or N/A
Public computers	Public computers Excellent	Public computers Good	Public computers Fair	Public computers Poor	Public computers Don't know or N/A
Wireless internet	Wireless internet Excellent	Wireless internet Good	Wireless internet Fair	Wireless internet Poor	Wireless internet Don't know or N/A
Printers, copier, fax machine, and scanners	Printers, copier, fax machine, and scanners Excellent	Printers, copier, fax machine, and scanners Good	Printers, copier, fax machine, and scanners Fair	Printers, copier, fax machine, and scanners Poor	Printers, copier, fax machine, and scanners Don't know or N/A
Events for adults	Events for adults Excellent	Events for adults Good	Events for adults Fair	Events for adults Poor	Events for adults Don't know or N/A
Events for seniors	Events for seniors Excellent	Events for seniors Good	Events for seniors Fair	Events for seniors Poor	Events for seniors Don't know or N/A
Events for teens	Events for teens Excellent	Events for teens Good	Events for teens Fair	Events for teens Poor	Events for teens Don't know or N/A
Events for children	Events for children Excellent	Events for children Good	Events for children Fair	Events for children Poor	Events for children Don't know or N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't know or N/A
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation Don't know or N/A

Question Title

* 5. How would you rate the library's services overall?

Excellent

Good

Fair

Poor

Don't know or N/A

Question Title

* 6. What type of programming would you like the library to emphasize? Check all that apply.

Events (story times, crafts, STEM, and playtime) for babies and toddlers

Events (speakers, performers, classes, etc.) for children

Events (speakers, performers, classes, etc.) for teens

Events (speakers, performers, classes, etc.) for adults

Events (speakers, performers, classes, etc.) for seniors

Technology

Crafts

Art classes

Book discussions

Movie screenings

Music

Educational lectures

Self-help

History

Other (please specify)

Question Title

* 7. Current library hours are Monday-Thursday 9:30-8, Friday & Saturday 9:30-5, Sunday 12-4 (closed Sundays May-September). Do you think hours should:

Increase

Decrease

Stay the same

If increase, please specify:

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* 8. Do you have a library card?

Yes

Unsure

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* 9. How often do you visit the library?

At least once a week

At least once a month

A few times a year

Hardly ever

Never

Question Title

* 10. If you do not use the library often, what reasons prevent you from using it? Check any that apply.

Inconvenient hours

I use another library

I can't find what I'm looking for

I don't have a reason to use it

Other (please specify)

Question Title

* 11. How many people in your household are:

Age 5 and under

Age 6-11

Age 12-17

Age 18-24

Age 25-39

Age 40-64

Age 65+

Question Title

* 12. What town do you live in?

Pembroke

Hanson

Halifax

Other

If Other (please specify)

Question Title

* 13. Is there anything else you would like to comment on about the library, its services, or how we could better serve you in the future?

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100% of survey complete.