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IEQAS Member Satisfaction Survey

This short survey aims to collect feedback from participating laboratories regarding the quality, relevance, and effectiveness of the IEQAS External Quality Assessment (EQA) service. Responses will support our continuous improvement, ISO/IEC 17043 alignment, and enhanced member experience.
1.IEQAS EQA Programme Participation
2.Length of EQA Participation with IEQAS
3.Your Laboratory Type
4.Please review the list of EQA service features below and select up to five (5) that you consider most important for ensuring high quality proficiency testing and alignment with your laboratory’s quality management system.
5.IEQAS EQA Sample Quality
6.IEQAS Packaging & Labelling
7.IEQAS Delivery Timeliness
8.IEQAS Clarity of EQA Sample Preparation Instructions
9.Ease of IEQAS EQA Result Submission
Very easy
Easy
Neutral
Difficult
Very difficult
10.IEQAS Portal Usability
11.Any Suggested Portal Improvements
12.Clarity of IEQAS EQA Reports
13.Usefulness of IEQAS EQA Interpretive Comments
14.Timeliness of IEQAS EQA Reports
15.Responsiveness of IEQAS Support
16.Effectiveness of IEQAS Communications
17.How would you rate the quality of education and training provided by IEQAS to support understanding and effective participation in EQA schemes?
Excellent
Good
Fair
Poor
Very Poor
18.What education, training, or guidance would you like IEQAS to offer to better support your participation in EQA schemes?
19.Overall Satisfaction with the EQA service provided by IEQAS
20.What improvements by IEQAS would have the greatest impact?