* 1. What type of library do you work for?

* 2. Which office/service provides delivery to your library?

* 3. How much pre-sorting of out-going library materials does your library do?

* 4. How often do you receive delivery?

* 5. Does the delivery frequency meet your library's needs?

* 6. For the above question, if your response was "Needs improvement", please indicate the frequency that you would prefer.

* 7. Is library staff usually available when delivery arrives?

If your answer for question #7 was "Library materials are delivered to a different location", please answer the following:

* 8. What is the rationale for that limit?

* 9. Based on your knowledge, please rate your patrons' opinion regarding the time it takes to receive an item from another library:

* 10. Please describe you library's typical experience with the courier drivers:

* 11. How would you rate your current delivery service?

* 12. How often does your library receive items from other libraries by mistake?

* 13. Please provide any comments you have regarding your current delivery services: