FlightLoom Feedback Survey Thank you for taking this survey! We’d like to ask you about your impressions of the most common Airline websites/apps so that we can create a better online experience for our brand new Airline: FlightLoom. In order to gather more precise feedback, you should have booked a flight within 3 years. Question Title * 1. When was the last time you visited an airline website or app? Within 3 years Within 2 years Last year Between 6 and 3 months ago Within 4 weeks Question Title * 2. Why did you visit the airline website or app that time? Question Title * 3. What task/s were you trying to accomplish? Check prices Browsing possible destinations Book a flight Check-in Check dates and times Make a group booking Book a business trip Other (please specify) Question Title * 4. Were you able to complete your task/s? Yes No Question Title * 5. How much time did you spend completing your task/s? 15 minutes 30 minutes 45 minutes 1 hour Other (please specify) Question Title * 6. How many other times did you come back to the website or app to finalize the booking? Once Twice Three times Four times More than four Never Question Title * 7. With which frequency did you check your flights? Daily Every 2-3 days Weekly Monthly Other (please specify) Question Title * 8. What was your priority? Prices Destination availabilities Dates and times Fast track check-in Bags check-in included in the total price Other (please specify) Question Title * 9. What would you improve about your experience on that website or app? Done