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* 1. Which best describes your reason for visiting HSHA?

* 2. Did you feel welcome during your visit?

* 3. Did a representative inform you of how to meet an adoptable pet?

* 4. Did a representative point out HSHA's retail store, Fur-Get-Me-Not?

* 5. What was the name of the representative(s) that helped you?

* 6. Overall, how satisfied are you with the customer service you received from adoption center or intake center staff?

* 7. Overall, how satisfied are you with the customer service you received from kennel staff during your get-acquainted call (if applicable)?

* 8. Any additional positive or negative comments you can share to assist us in providing better customer service?

* 9. Name and contact information if desired:

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