Member Survey CTCU Member Survey Please complete this secure document. Question Title * 1. What is your age & zip code? 18 to 29 30 to 49 50 to 65 65+ Zip Code: Question Title * 2. In general, how satisfied are you with the service provided at CTCU? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Question Title * 3. How long have you been a member of CTCU? Less than 1 year 1-5 years 6-10 years 11-20 years 21 years or more Question Title * 4. How likely would you be to recommend CTCU to a family member or friend? (check one) Extremely Likely Likely Unlikely Question Title * 5. What is your preferred method of receiving financial information from CTCU? (check one) Email Statement Inserts Newsletter Mail (Separate from Statement) Employee phone call No preference Other (please specify) Question Title * 6. How could CTCU be more convenient for you? (Check all that apply) More Branches Longer Hours More Products Lobby opened on Saturdays More Services Other (please specify) Question Title * 7. How did you originally learn about CTCU? (check one) Friend/Family Employer/Co-worker Live/Work nearby Direct mail/Newspaper Internet Other (please specify) Question Title * 8. When choosing a financial institution, what are most important to you? (check top three) High deposit rates Low loan rates Low/No fees Several Branch/ATM locations Investment options Convenience features (products/services) Technology Other (please specify) Question Title * 9. What products or services do you currently have with CTCU? (Check all that apply) Savings account (share account) Checking account (share draft account) Certificate (CD) Individual Retirement Account (IRA) Auto/Truck loan Mortgage Loan / Home Equity Loan Personal line of credit Mastercard ® Credit Card Investors Club Account Youth Account E-Statements Direct Deposit / Payroll Deduction(s) Bill Pay Mobile App Online / Home Banking Other (please specify) Question Title * 10. Do you have any suggestions on how we can better serve you? Done