Note
i. Please attach your receipt copy and submit not later than the last day of the month.
ii. All questions must be completed. Incomplete questionnaires will be deemed invalid. 

Question Title

* Your Name (As per IC)

Question Title

* Outlet's Location

Question Title

* Date & Time of Visitation

Date
Time
A) Outlet Environment

Question Title

* Outlet's merchandise displays were visual appealing.

Question Title

* Selling floor was clean and tidy. (E.g. no carton boxes / books on floor / etc)

Question Title

* Outlet's ambience is comfortable: e.g. warm lighting/ soft music/ no spoiled lighting / etc.

B) Employees' Appearance:

Question Title

* Staff ID and POPULAR lanyard are shown prominently. (New hires will have a trainee name tag)

Question Title

* Staff dress up neat and clean (uniform and shoes are clean).

C) Product Inquiry / Service At SELLING FLOOR:

Question Title

* When approached the staff, staff acknowledged and stopped his/her work to attend my inquiry

Question Title

* Staff make eye contact and pleasantly while communicating with me.

Question Title

* Staff with positive body language e.g. open body posture/ head nodding, etc.

Question Title

* Staff led and brought me to the product location or to the staff-in-charge.

Question Title

* Staff offered me a basket while I was holding more than 3 items on hand (having difficulties in holding the items on hand).

Question Title

* Staff provided further information/ suggestion. (when the product was unavailable)

Question Title

* I am satisfied with the services provided by the staff.

Question Title

* Name of the attended staff

Question Title

* Comment of the attended staff:

D) Payment / Service At CASHIERING COUNTER

Question Title

* Cashier acknowledged by smiling or greeting when I approached the cashier counter.

Question Title

* Cashier asked for my POPULAR member's card and attempted to promote when I did not have one.

Question Title

* Cashier did cross-sales/ promoted any "value buy" products.

Question Title

* Cashier received and handed the purchase(s) & change to me pleasantly and nicely (best with both hands).

Question Title

* Cashier said "thank you" to me.

Question Title

* Cashier smiled and bade "goodbye/ please come again/ have a nice day" (either one).

Question Title

* Cashier carried out the payment transaction as below:

Question Title

* I am satisfied with the services provided by the cashier.

Question Title

* Name of the Cashier:

Question Title

* Comment on the Cashier:

Other Comments

Question Title

* I will continue to shop at POPULAR.

Question Title

* Improvement/Miscellaneous Remarks

Question Title

* Your shopping receipt at the outlet

PDF, PNG, JPG, JPEG file types only.
Choose File

T