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* 1. First Name

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* 2. Last Name

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* 4. Dealership Name

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* 5. Number of Employees

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* 6. Do you explain to your staff the core values and principles they’re expected to follow?

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* 7. Do you regularly review both negative and positive customer feedback with your staff?

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* 8. Would your staff recommend your dealership as a great place to work?

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* 9. Is employee satisfaction high in your dealership?

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* 10. Do supervisors at your dealership care about their staff?

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* 11. Are you employees treated as well as your customers?

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* 12. Do you regularly offer praise or recognition to your employees for a job well done?

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* 13. Do all of your employees recognize the importance of your customers?

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* 14. Do you reward or recognize excellent customer service within your dealership?

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* 15. Within the last 6 months, have you or another supervisor talked to your employees about their individual progress?

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* 16. In the last year, have you offered training opportunities to your staff?

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* 17. Does your staff have the opportunity to do what they do best every day?

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* 18. Do all of your employees understand what is expected of them at work?

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* 19. Do you offer regular constructive feedback on job performance?

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* 20. How satisfied do you feel your employees are at your dealership?

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