Hold Times Question Title * 1. Do you use an outside answering service? Yes No Question Title * 2. What's the longest acceptable hold time at your funeral home after answering a call? Five minutes or fewer Four minutes or fewer Three minutes or fewer Two minutes or fewer Less than a minute No one should be left on hold Question Title * 3. How often do you check the phone response time at your funeral home? A few times annually Monthly Weekly I don’t call my own funeral home Other (please explain in the comments) Question Title * 4. Please add any comments about funeral home hold time or phone etiquette Done