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Hold Times
1.
Do you use an outside answering service?
Yes
No
2.
What's the longest acceptable hold time at your funeral home after answering a call?
Five minutes or fewer
Four minutes or fewer
Three minutes or fewer
Two minutes or fewer
Less than a minute
No one should be left on hold
3.
How often do you check the phone response time at your funeral home?
A few times annually
Monthly
Weekly
I don’t call my own funeral home
Other (please explain in the comments)
4.
Please add any comments about funeral home hold time or phone etiquette