To better meet the needs of the community, the Pinehurst Fire Department has developed a confidential survey to gain insight into customer satisfaction with the various emergency and non-emergency services provided.

The short survey asks you, our customers to rate the department's delivery of services and personnel, as well as the educational material and information offered. You will also have an opportunity to provide comments or suggestions about the services received. Additionally, if you wish to be contacted regarding your customer experience, you may include contact information in the appropriate section of the survey.

The observations, opinions and recommendations of those we serve are valuable, as the department continually strives to improve our operations and the services that we offer.

Please take a moment to complete the survey to assist the department in identifying strengths, areas for improvement, and opportunities for continued growth.

Thank you for your time and consideration.
J. Carlton Cole, Fire Chief

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* 1. Date of experience/observation.

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* 2. Did we arrive in a timely manner?

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* 3. Did we present a clean and professional appearance?

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* 4. Did we conduct ourselves in a courteous and respectful manner?

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* 5. Did we solve your problem/meet your need to your satisfaction?

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* 6. What type of interaction did you have with the Pinehurst Fire Department?

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* 7. Please offer any additional comments or suggestions below:

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* 8. If you would like to talk to Chief Cole about the services you received, please complete the information below.

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