* 1. Please indicate all of the laboratory services that you use regularly:

* 2. Thinking about your last project with MSS, please rate your level of satisfaction for each of the following:

  Poor Fair Good Very Good Excellent
Timeliness
Reliability of analytical results
Staff responsiveness
Project cost
Overall project

* 3. How likely are you to:

  Very unlikely Somewhat unlikely Not sure Somewhat likely Very likely
use MSS for future projects?
recommend MSS to a colleague?

* 4. Please offer us any other suggestions for serving you better on future projects:

                          Thank you very much for your time. We look forward to working with you again soon.

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