WCTA Customer Satisfaction Survey- December 2018 Please complete this brief customer satisfaction survey to help us improve WCTA services. OK Question Title * 1. What is your most frequently used route? 1F 2F 3F 4 5 6 8 9/9A 11 12 14 14F 14J 15 16 17 18F 20F OK Question Title * 2. Overall, how satisfied are you with WCTA services? 1 1 dissatisfied to 10 highly satisfied 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 3. Have you been to the WCTA Transit Center? If so, how was your most recent experience? very dissatisfied dissatisfied neutral satisfied very satisfied N/A very dissatisfied dissatisfied neutral satisfied very satisfied N/A OK Question Title * 4. Have you called into the Transit Center? If so, how was your most recent experience? very dissatisfied dissatisfied neutral satisfied very satisfied N/A very dissatisfied dissatisfied neutral satisfied very satisfied N/A OK Question Title * 5. On average, is your bus… Early On Time Late OK Question Title * 6. Are your Operators polite, courteous, and helpful? Yes No OK Question Title * 7. What would you rate the cleanliness of the vehicles? 1 1 very dirty to 10 very clean 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 8. How easy is it to access and understand information about WCTA services? 1 1 very difficult to 10 very easy 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 9. Generally, how safe do you feel on WCTA buses? 1 1 very unsafe to 10 very safe 10 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 10. Do you have any additional comments you would like to share? OK DONE