Counterpoint Clients Services Survey

This survey is for those residents or partner agencies who regularly interact with Counterpoint Community Services and its facilities.

The survey is anonymous, and no personal information about you will be collected or shared. Your information will be treated confidentially and only collated; de-identified information will be used. Your views and opinions will be used to inform our planning and improve Counterpoints' work and services.

For more information or if you rather speak to a person, you can contact us at info@counterpointcs.org.au or call us on 02 9698 9569.

You can choose to skip any questions that are not relevant or ones that you do not feel comfortable in answering.

Question Title

* 1. Which Counterpoint facilities have you accessed in the last 12 months? (Please select all that apply)

Counterpoint Factory Community Centre - Waterloo

Counterpoints Multicultural Services - Alexandria

Counterpoints Poets Corner Pre-school - Redfern

Counterpoints Outreach - Redfern

Counterpoints Outreach - Glebe

Counterpoints Outreach - Northcott, Surry HIlls

Counterpoints Playgroups - Alexandria Park Community School

Counterpoints Online - Facebook, Virtual Meetings, Website)

Counterpoints Cycle Re-Cycle Club

Counterpoints Waterloo Recycling Workshop

Other (please specify)

Question Title

* 2. What Counterpoint services have you accessed in the last 12 months?
(Please select all that apply)

Case management / Community Support

Community Meeting / Consultation

Community Development Activities - Individual / Group

Community Event

Community Centre Facilities - Computer / Printer / Scanner / Phone

Children Services

Counterpoint E-news

Back-to-school project

Counselling service

Virial kindness project (food)

Reconnect project ( digital access/ mobile phone)

Covid Support

Counterpoint Social Media - Facebook / Instagram / Website

Memory Lane Project

SLHD Health Outreach

Spanish Care - Individual / Group

Jewish Care - Individual / Group

Yurangai Learning Centre

Space hire

Training / Workshops

Interagency work / Meetings

Volunteering

Other (please specify)

Question Title

* 3. When assessing Counterpoint facilities, did you feel ...

	Yes	No
* Comfortable	* Comfortable Yes	* Comfortable No
* Safe	* Safe Yes	* Safe No
* Welcomed	* Welcomed Yes	* Welcomed No
* Clean	* Clean Yes	* Clean No
* Easy to access	* Easy to access Yes	* Easy to access No

Comment

Question Title

* 4. ONLY FOR TENANTS
As a client, thinking of the last time, you had an appointment or contact with our service, how would you rate Counterpoint performance on the following ...

	Not meeting expectations	Meeting expectations	Exceeding expectations
• Overall services	• Overall services Not meeting expectations	• Overall services Meeting expectations	• Overall services Exceeding expectations
• Competence of staff	• Competence of staff Not meeting expectations	• Competence of staff Meeting expectations	• Competence of staff Exceeding expectations
• Competence of management	• Competence of management Not meeting expectations	• Competence of management Meeting expectations	• Competence of management Exceeding expectations
• Staff were respectful	• Staff were respectful Not meeting expectations	• Staff were respectful Meeting expectations	• Staff were respectful Exceeding expectations
• Staff listened well	• Staff listened well Not meeting expectations	• Staff listened well Meeting expectations	• Staff listened well Exceeding expectations
• Staff were helpful	• Staff were helpful Not meeting expectations	• Staff were helpful Meeting expectations	• Staff were helpful Exceeding expectations
• problem resolved after support	• problem resolved after support Not meeting expectations	• problem resolved after support Meeting expectations	• problem resolved after support Exceeding expectations
• Communication was easy to understand	• Communication was easy to understand Not meeting expectations	• Communication was easy to understand Meeting expectations	• Communication was easy to understand Exceeding expectations
• Timely service / Speed of response	• Timely service / Speed of response Not meeting expectations	• Timely service / Speed of response Meeting expectations	• Timely service / Speed of response Exceeding expectations
• Advocacy on behalf of the community	• Advocacy on behalf of the community Not meeting expectations	• Advocacy on behalf of the community Meeting expectations	• Advocacy on behalf of the community Exceeding expectations
• Overall care	• Overall care Not meeting expectations	• Overall care Meeting expectations	• Overall care Exceeding expectations

Comment for any of the descriptions above

Question Title

* 5. ONLY FOR PARTNER AGENCY/COMMUNITY REPRESENTATIVE
As a partner agency or community representative, how would you rate Counterpoint on the following ...

Comment

Question Title

* 6. Would you recommend Counterpoint services to others?

Likely

Unlikely

Comment

Question Title

* 7. What additional or activities services would you like to see Counterpoint offer?

Question Title

* 8. Is there any additional comment you like to add about Counterpoint services or facilities?

Question Title

* 9. About you (Please select all that apply)

public housing resident

private resident

representative of a partner Government Agency

representative of a partner Non-Government Agency

Other (please specify)

Question Title

* 10. If you wish to subscribed to Counterpoints E-newsletter, please provide the followings:

Name

	Unsatisfactory	Satisfactory	Excellent
• Being community led	• Being community led Unsatisfactory	• Being community led Satisfactory	• Being community led Excellent
• Information provided to the community regarding services offered	• Information provided to the community regarding services offered Unsatisfactory	• Information provided to the community regarding services offered Satisfactory	• Information provided to the community regarding services offered Excellent
• Availability of services without discrimination.	• Availability of services without discrimination. Unsatisfactory	• Availability of services without discrimination. Satisfactory	• Availability of services without discrimination. Excellent
• Advocacy on behalf of the community.	• Advocacy on behalf of the community. Unsatisfactory	• Advocacy on behalf of the community. Satisfactory	• Advocacy on behalf of the community. Excellent
• Co-operation with other agencies.	• Co-operation with other agencies. Unsatisfactory	• Co-operation with other agencies. Satisfactory	• Co-operation with other agencies. Excellent
• Competency of Management team	• Competency of Management team Unsatisfactory	• Competency of Management team Satisfactory	• Competency of Management team Excellent
• Competency of staff.	• Competency of staff. Unsatisfactory	• Competency of staff. Satisfactory	• Competency of staff. Excellent
• Facilities provided for clients.	• Facilities provided for clients. Unsatisfactory	• Facilities provided for clients. Satisfactory	• Facilities provided for clients. Excellent
• Follow-up of referrals.	• Follow-up of referrals. Unsatisfactory	• Follow-up of referrals. Satisfactory	• Follow-up of referrals. Excellent
• Referrals to other relevant services.	• Referrals to other relevant services. Unsatisfactory	• Referrals to other relevant services. Satisfactory	• Referrals to other relevant services. Excellent
• Quality of services provided.	• Quality of services provided. Unsatisfactory	• Quality of services provided. Satisfactory	• Quality of services provided. Excellent
• Respect for client confidentiality.	• Respect for client confidentiality. Unsatisfactory	• Respect for client confidentiality. Satisfactory	• Respect for client confidentiality. Excellent
• Respect for client rights.	• Respect for client rights. Unsatisfactory	• Respect for client rights. Satisfactory	• Respect for client rights. Excellent
• Providing Community leadership /backbone support	• Providing Community leadership /backbone support Unsatisfactory	• Providing Community leadership /backbone support Satisfactory	• Providing Community leadership /backbone support Excellent
• Community Coordination	• Community Coordination Unsatisfactory	• Community Coordination Satisfactory	• Community Coordination Excellent
• Community development work	• Community development work Unsatisfactory	• Community development work Satisfactory	• Community development work Excellent
• Providing support to other agencies	• Providing support to other agencies Unsatisfactory	• Providing support to other agencies Satisfactory	• Providing support to other agencies Excellent

Counterpoint Clients Services Survey

Question Title

* 1. Which Counterpoint facilities have you accessed in the last 12 months? (Please select all that apply)

Question Title

* 2. What Counterpoint services have you accessed in the last 12 months? (Please select all that apply)

Question Title

* 3. When assessing Counterpoint facilities, did you feel ...

Question Title

* 4. ONLY FOR TENANTSAs a client, thinking of the last time, you had an appointment or contact with our service, how would you rate Counterpoint performance on the following ...

Question Title

* 5. ONLY FOR PARTNER AGENCY/COMMUNITY REPRESENTATIVEAs a partner agency or community representative, how would you rate Counterpoint on the following ...

Question Title

* 6. Would you recommend Counterpoint services to others?

Question Title

* 7. What additional or activities services would you like to see Counterpoint offer?

Question Title

* 8. Is there any additional comment you like to add about Counterpoint services or facilities?

Question Title

* 9. About you (Please select all that apply)

Question Title

* 10. If you wish to subscribed to Counterpoints E-newsletter, please provide the followings:

* 2. What Counterpoint services have you accessed in the last 12 months?
(Please select all that apply)

* 4. ONLY FOR TENANTS
As a client, thinking of the last time, you had an appointment or contact with our service, how would you rate Counterpoint performance on the following ...

* 5. ONLY FOR PARTNER AGENCY/COMMUNITY REPRESENTATIVE
As a partner agency or community representative, how would you rate Counterpoint on the following ...