Customer Evaluation

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* 1. Please rate the following criteria as it relates to the TÜV SALES Rep:

  Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A
Response time
Ability to understand my needs
Overall experience

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* 2. Please rate the following criteria as it relates to the PROJECT MANAGER:

  Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A
Response time
Ability to understand my needs
Overall experience

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* 3. Please rate the following criteria as it relates to the TÜV AUDITOR:

  Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A
Quality of Service/ Ability to provide a value added audit
Level of Knowledge and Technical Competence
Received Audit Report in a timely manner (within 5.0 days of the audit)
Overall Experience

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* 4. Please rate the following criteria as it relates to COP (Invoicing):

  Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A
Invoice Submission Timing
Invoice Accuracy
Overall Experience

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* 5. Please rate your overall experience with TÜV Rheinland:

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* 6. How did you hear about TÜV Rheinland?

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* 7. How likely are you to recommend TÜV Rheinland to a colleague or friend?

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* 8. Reason for the recommendation rating:

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* 9. Your information:

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