Customer Satisfaction Survey Quality Management Systems Customer Evaluation Question Title * 1. What was the last service provided to you by TÜV Rheinland? ISO 9001 ISO 14001 ISO 45001 AS9100 AS9120 IATF 16949 ISO 27001 ISO 50001 TAPA FSR TAPA TSR Other (please specify) Question Title * 2. Please rate the following criteria as it relates to the TÜV SALES Rep: Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A Response time Response time Poor Response time Below Expectations Response time Satisfactory Response time Meets Expectations Response time Above Expectations Response time Excellent Response time N/A Ability to understand my needs Ability to understand my needs Poor Ability to understand my needs Below Expectations Ability to understand my needs Satisfactory Ability to understand my needs Meets Expectations Ability to understand my needs Above Expectations Ability to understand my needs Excellent Ability to understand my needs N/A Overall experience Overall experience Poor Overall experience Below Expectations Overall experience Satisfactory Overall experience Meets Expectations Overall experience Above Expectations Overall experience Excellent Overall experience N/A Name of Sales Rep and Additional Comments: Question Title * 3. Please rate the following criteria as it relates to the PROJECT MANAGER: Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A Response time Response time Poor Response time Below Expectations Response time Satisfactory Response time Meets Expectations Response time Above Expectations Response time Excellent Response time N/A Ability to understand my needs Ability to understand my needs Poor Ability to understand my needs Below Expectations Ability to understand my needs Satisfactory Ability to understand my needs Meets Expectations Ability to understand my needs Above Expectations Ability to understand my needs Excellent Ability to understand my needs N/A Overall experience Overall experience Poor Overall experience Below Expectations Overall experience Satisfactory Overall experience Meets Expectations Overall experience Above Expectations Overall experience Excellent Overall experience N/A Name of Project Manager and Additional Comments: Question Title * 4. Please rate the following criteria as it relates to the TÜV AUDITOR: Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A Quality of Service/ Ability to provide a value added audit Quality of Service/ Ability to provide a value added audit Poor Quality of Service/ Ability to provide a value added audit Below Expectations Quality of Service/ Ability to provide a value added audit Satisfactory Quality of Service/ Ability to provide a value added audit Meets Expectations Quality of Service/ Ability to provide a value added audit Above Expectations Quality of Service/ Ability to provide a value added audit Excellent Quality of Service/ Ability to provide a value added audit N/A Level of Knowledge and Technical Competence Level of Knowledge and Technical Competence Poor Level of Knowledge and Technical Competence Below Expectations Level of Knowledge and Technical Competence Satisfactory Level of Knowledge and Technical Competence Meets Expectations Level of Knowledge and Technical Competence Above Expectations Level of Knowledge and Technical Competence Excellent Level of Knowledge and Technical Competence N/A Received Audit Report in a timely manner (within 5.0 days of the audit) Received Audit Report in a timely manner (within 5.0 days of the audit) Poor Received Audit Report in a timely manner (within 5.0 days of the audit) Below Expectations Received Audit Report in a timely manner (within 5.0 days of the audit) Satisfactory Received Audit Report in a timely manner (within 5.0 days of the audit) Meets Expectations Received Audit Report in a timely manner (within 5.0 days of the audit) Above Expectations Received Audit Report in a timely manner (within 5.0 days of the audit) Excellent Received Audit Report in a timely manner (within 5.0 days of the audit) N/A Overall Experience Overall Experience Poor Overall Experience Below Expectations Overall Experience Satisfactory Overall Experience Meets Expectations Overall Experience Above Expectations Overall Experience Excellent Overall Experience N/A Name of Auditor and Additional Comments: Question Title * 5. Please rate the following criteria as it relates to COP (Invoicing): Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent N/A Invoice Submission Timing Invoice Submission Timing Poor Invoice Submission Timing Below Expectations Invoice Submission Timing Satisfactory Invoice Submission Timing Meets Expectations Invoice Submission Timing Above Expectations Invoice Submission Timing Excellent Invoice Submission Timing N/A Invoice Accuracy Invoice Accuracy Poor Invoice Accuracy Below Expectations Invoice Accuracy Satisfactory Invoice Accuracy Meets Expectations Invoice Accuracy Above Expectations Invoice Accuracy Excellent Invoice Accuracy N/A Overall Experience Overall Experience Poor Overall Experience Below Expectations Overall Experience Satisfactory Overall Experience Meets Expectations Overall Experience Above Expectations Overall Experience Excellent Overall Experience N/A Comments regarding Invoicing: Question Title * 6. How did you hear about TÜV Rheinland? Question Title * 7. Please rate your overall experience with TÜV Rheinland: Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent Poor Below Expectations Satisfactory Meets Expectations Above Expectations Excellent Comments regarding your experience with TÜV: Question Title * 8. Does your company have future expansion plans (Certifying under new standards/Opening new locations)? Question Title * 9. How likely are you to recommend TÜV Rheinland to a colleague or friend? 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Question Title * 10. Reason for the recommendation rating: Question Title * 11. Your information: Name Company Email Address Phone Number Done
