https://www.surveymonkey.com/r/RokebyPortlockRental-2019PM

This survey is designed to evaluate your satisfaction with the rental facilities within the Chesapeake Parks, Recreation and Tourism department. Please provide feedback to assist the department in assessing our rental facilities and current rental process.  It is our sincere goal to provide a nice and affordable venue for your rental endeavors. Please take a few moments to share your experience with us. This survey can be given back to department staff or can be filled out at https://www.surveymonkey.com/r/RokebyPortlockRental-2019PM.

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1. Your rental event was held at which location?

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2. When was your event held?

Date
Time

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3. Which room did you utilize during your rental?

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4. What was the nature of your rental event?

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5. Please rate your satisfaction with the rental process on the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations N/A
Facility Appearance
Facility Cleanliness
Ice machine (if applicable)
Kitchen (if applicable)
Parking
Refund Process
Rental Application Form
Rental Fee 
Rental Room Setup 
Reservation Process
Safety of the Facility
Security Deposit 

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6. Please rate your satisfaction with the Parks, Recreation and Tourism community center staff on the following:

  Exceeded Expectations Met Expectations Did Not Meet Expectations Neutral/No Opinion
Approachability
Consistency
Communication/Engagement
Customer Service
Professional Knowledge
Professionalism
Responsiveness

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7. How would you rate your overall rental experience?

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8. How likely are you to rent this City of Chesapeake facility again for future events?

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9. How did you hear about the rental space(s) for which you are providing comments? (Choose all that apply.)

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10. Please provide any additional feedback you would like to share.

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