Rokeby and The Portlock at South Norfolk Rental Survey https://www.surveymonkey.com/r/RokePortRent070122 This survey is designed to evaluate your satisfaction with the rental facilities within the Chesapeake Parks, Recreation and Tourism department. Please provide feedback to assist the department in assessing our rental facilities and current rental process. It is our sincere goal to provide a nice and affordable venue for your rental endeavors. Please take a few moments to share your experience with us. This survey can be given back to department staff or can be filled out at https://www.surveymonkey.com/r/RokebyPortlockRental070122. Question Title 1. Your rental event was held at which location? Rokeby Center The Portlock at South Norfolk Question Title 2. When was your event held? Date / Time Date Time AM/PM - AM PM Question Title 3. Which room did you utilize during your rental? Multipurpose Room (Rokeby) Activity Room (Portlock) Activity Room with Kitchen (Portlock) Conference Room with Kitchen (Portlock) Entire Facility (Portlock) Room or Entire Facility with Outdoor Section (Portlock) Question Title 4. What was the nature of your rental event? Athletic Event Anniversary Party Baby Shower Birthday Party Organizational / Civic Meeting Political Event Religious / Spiritual Wedding / Reception Other (please specify) Question Title 5. Please rate your satisfaction with the rental process on the following: Exceeded Expectations Met Expectations Did Not Meet Expectations N/A Facility Appearance Facility Appearance Exceeded Expectations Facility Appearance Met Expectations Facility Appearance Did Not Meet Expectations Facility Appearance N/A Facility Cleanliness Facility Cleanliness Exceeded Expectations Facility Cleanliness Met Expectations Facility Cleanliness Did Not Meet Expectations Facility Cleanliness N/A Ice machine (if applicable) Ice machine (if applicable) Exceeded Expectations Ice machine (if applicable) Met Expectations Ice machine (if applicable) Did Not Meet Expectations Ice machine (if applicable) N/A Kitchen (if applicable) Kitchen (if applicable) Exceeded Expectations Kitchen (if applicable) Met Expectations Kitchen (if applicable) Did Not Meet Expectations Kitchen (if applicable) N/A Parking Parking Exceeded Expectations Parking Met Expectations Parking Did Not Meet Expectations Parking N/A Refund Process Refund Process Exceeded Expectations Refund Process Met Expectations Refund Process Did Not Meet Expectations Refund Process N/A Rental Application Form Rental Application Form Exceeded Expectations Rental Application Form Met Expectations Rental Application Form Did Not Meet Expectations Rental Application Form N/A Rental Fee Rental Fee Exceeded Expectations Rental Fee Met Expectations Rental Fee Did Not Meet Expectations Rental Fee N/A Rental Room Setup Rental Room Setup Exceeded Expectations Rental Room Setup Met Expectations Rental Room Setup Did Not Meet Expectations Rental Room Setup N/A Reservation Process Reservation Process Exceeded Expectations Reservation Process Met Expectations Reservation Process Did Not Meet Expectations Reservation Process N/A Safety of the Facility Safety of the Facility Exceeded Expectations Safety of the Facility Met Expectations Safety of the Facility Did Not Meet Expectations Safety of the Facility N/A Security Deposit Security Deposit Exceeded Expectations Security Deposit Met Expectations Security Deposit Did Not Meet Expectations Security Deposit N/A Question Title 6. Please rate your satisfaction with the Parks, Recreation and Tourism community center staff on the following: Exceeded Expectations Met Expectations Did Not Meet Expectations Neutral/No Opinion Approachability Approachability Exceeded Expectations Approachability Met Expectations Approachability Did Not Meet Expectations Approachability Neutral/No Opinion Consistency Consistency Exceeded Expectations Consistency Met Expectations Consistency Did Not Meet Expectations Consistency Neutral/No Opinion Communication/Engagement Communication/Engagement Exceeded Expectations Communication/Engagement Met Expectations Communication/Engagement Did Not Meet Expectations Communication/Engagement Neutral/No Opinion Customer Service Customer Service Exceeded Expectations Customer Service Met Expectations Customer Service Did Not Meet Expectations Customer Service Neutral/No Opinion Professional Knowledge Professional Knowledge Exceeded Expectations Professional Knowledge Met Expectations Professional Knowledge Did Not Meet Expectations Professional Knowledge Neutral/No Opinion Professionalism Professionalism Exceeded Expectations Professionalism Met Expectations Professionalism Did Not Meet Expectations Professionalism Neutral/No Opinion Responsiveness Responsiveness Exceeded Expectations Responsiveness Met Expectations Responsiveness Did Not Meet Expectations Responsiveness Neutral/No Opinion Question Title 7. How would you rate your overall rental experience? Exceeded expectations Met expectations Did not meet expectations Question Title 8. How likely are you to rent this City of Chesapeake facility again for future events? Likely Not Likely Question Title 9. How did you hear about the rental space(s) for which you are providing comments? (Choose all that apply.) Chesapeake Alert Chesa(sneak)Peake Community or Senior Center Department Reports E-Newsletter Park Kiosk Peachjar Flyer from Chesapeake Public Schools Peake Discovery Guide Previous Participation or Attendance Printed Flyer or Brochure Social Media (e.g. Facebook, Instagram, etc.) Visitor Center WCTV Chesapeake Television Website Word of Mouth Other (please specify) Question Title 10. Please provide any additional feedback you would like to share. Done
