Andover Elder Services/Robb Center Survey - 2026 It has been five years since the Robb Center opened its doors. We have offered the community assistance and resources for transportation, educational programs, and supportive wellness services. As we look towards the future, we would like your feedback. Please take a moment to complete this survey to let us know what you have used and enjoyed, as well as how we can grow and continue to improve. The following questions are about your overall experience at the Robb Center. Question Title * 1. On the following scale, please rate your overall satisfaction with Andover Elder Services and the Robb Center. Very satisfied Satisfied Somewhat satisfied Not satisfied Question Title * 2. How do you receive information about Elder Services/Robb Center (check all that apply). Email Phone call Website Facebook Newsletter Other (please specify) Question Title * 3. How often do you visit the Robb Center? Every day A few times a week Once a week A few times a month Once a month Less than once a month Other (please specify) None of the above Question Title * 4. If you do not visit the Robb Center, please indicate why. Not familiar with what they offer Not interested in what they offer Do not have reliable transportation I am too busy I am not old enough I do not feel old enough The sign-up process is confusing Other (please specify) Question Title * 5. Please share, in your own words, overall feedback on your experience with Andover Elder Services and the Robb Center. The following questions are about programs provided at the Robb Center. Question Title * 6. Which Robb Center programs have you participated in? (check all that apply) Daily hot lunch Special lunch events, such as birthdays and holidays Drop in socializing Dinner events Fitness Programs/Fitness Room Health Checks: blood pressure, podiatry, hearing aid checks Support Groups Arts and culture classes Educational Programs Clubs and workshops (knitting, Italian, Scale Modelers, etc.) Games (Bridge, Mah Jong, etc.) Volunteering Thursday night programs Social Services Support Connections Club Other (please specify) None of the above Question Title * 7. In your own words, what would you like to see changed to improve the programs you have participated in? Question Title * 8. Specifically, what do you enjoy about the programs you have participated in? Question Title * 9. Which programs would you like to see added? Breakfast speakers Saturday programs Evening fitness programs Cooking classes Travel/Adventure programs Language classes Education and cultural programs on Zoom Healthy Living (Nutrition, Balance, etc.) None of the above Other (please specify) Question Title * 10. Which of the following wellness activities are you likely to participate in if it was offered by the Robb Center? (check all that apply) Meditation Reiki Sound Bath Aroma Therapy Massage Other (please specify) None of the above Question Title * 11. Do you volunteer with the Robb Center or are you interested in volunteering? Yes No I am interested in becoming a volunteer I am not interested in volunteering Question Title * 12. If you volunteer, do you feel you have received enough training and support? Yes No Other (please specify) Question Title * 13. What training would you like to receive? The next four questions are about transportation. Question Title * 14. How do you get around? I drive my own car I use public transportation I rely on family and friends for transportation I use ridesharing services (Uber/Lyft) Robb Center transportation Other (please specify) Question Title * 15. Which Robb Center transportation programs have you used, or currently use? Rides to and from the Center Medical transportation Grocery shopping Townie Trips Special Events: Town Meeting, Andover Day, etc. Uber Vouchers/GoGo Trips None of the above Question Title * 16. How much does parking availability influence your participation at the Robb Center? Parking at the Robb Center has not been a problem for me Eventually I always find a parking spot I have chosen not to attend programs because of parking Other (please specify) Question Title * 17. What transportation services would you like to see added? The next set of questions are about social services provided by Elder Services Question Title * 18. Do you currently provide care to a loved one? Spouse/Partner Adult Relative (Parent/Aunt/Uncle) Minor Child Adult Child I am not caring for a household member Other (please specify) Question Title * 19. Please indicate the supportive assistance you have received from the Robb Center. (check all that apply) Meals on Wheels Supplemental food resources (mobile food pantry, etc.) Aging in place and housing information Caregiver information and referral Support Groups Emergency support or crisis intervention SHINE (Serving Health Insurance Needs of Everyone) Financial benefits information and support Other (please specify) Question Title * 20. Which additional supports would you like the Division to provide? Grandparent raising grandchildren support Addiction Support Mental Health Support Hoarding and Decluttering Support Other (please specify) The following questions are demographic information for statistical purposes. Answers will not be traced back to the survey responder. Question Title * 21. Where do you reside? Downtown Andover neighborhood Ballardvale Neighborhood neighborhood South Andover neighborhood Shawsheen neighborhood West Andover neighborhood Out of Town Question Title * 22. What is your work status? Retired Working full-time Working part-time Other (please specify) Question Title * 23. What best describes your living situation? I live alone with no assistance I live with my partner/spouse I have the support of volunteer help, such as relative or friends (adult children, nieces, nephews, neighbors, etc.) I have the support of employed help Other (please specify) Question Title * 24. What is your age? Under 60 60 - 65 66 - 75 76 - 85 86 - 90 91+ Question Title * 25. What is your gender? Female Male Prefer not to answer Question Title * 26. If you would like to be added to our communications, please provide your email. Done