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2026 Accessibility Feedback Survey

Customers (Passengers) with Disabilities

Thank you for taking the time to complete our survey on accessibility. Your feedback is important to us. We are committed to providing accessible transportation services and removing barriers for persons with disabilities. This survey is part of our Accessible Transportation Planning and Reporting obligations under the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations (ATPRR).

Your feedback helps us identify, remove, and prevent barriers and will be used to inform our accessibility plan and progress reports. Participation is voluntary. You may respond anonymously, and your answers will not affect your access to services.

If you prefer to share your feedback in another form, please contact Kristi Knight at kknight@riseair.ca, or Michel Farrugia at mfarrugia@riseair.ca

Before you begin, here are some important definitions as set out in the Act.

Disability - any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment - or a functional limitation - whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person's full and equal participation in society.

Accessibility Barriers - anything, including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
1.What type of service (s) did you use? (select all that apply).(Required.)
2.When did this trip or interaction occur?(Required.)
3.Is this feedback about:
4.Do you identify as a person with one or more disabilities? (this question is voluntary and helps us understand barriers, however you can select 'prefer not to respond' if you're not comfortable).
5.Which disability (ies) are relevant to your experience? (select all that apply)(Required.)
6.Did you experience any barriers related to accessibility when accessing our service (s)?
7.If you answered 'Yes' or 'Unsure in question 6, please indicate where you experienced barriers (select all that apply).
8.How easy was it to request accessibility-related assistance?
9.How well did our staff understand and respond to your accessibility needs?
10.Were you provided information in an accessible format when needed?
11.Please describe the barrier (s) you experienced and how it affected you.
12.If you requested assistance, what worked well and what could be improved?
13.What changes would help remove or prevent these barriers in the future?
14.Please describe any accessibility best practices from other transportation providers you would like us to consider.
15.Would you like us to follow up with you about this feedback? Providing contact information is optional. Anonymous feedback is welcome).
16.Was this survey accessible to complete?
Thank you for taking the time to contribute to our Accessibility Feedback Survey. Please click the 'Submit' button to complete the survey.