Return Policy for Custom Hair Systems: At Hairline Illusions™, we take pride in crafting custom hair systems that are meticulously tailored to your unique preferences and needs. Due to the personalized nature of these wigs, our return policy for custom hair systems is as follows:
Order Confirmation: Once your order for a custom hair system is confirmed, changes or cancellations must be requested within 24 hours of purchase. After this period, orders are considered final. Quality Assurance: We uphold rigorous quality standards and inspect each custom hair system for any defects or discrepancies. In the rare event that you receive a custom hair system with a manufacturing flaw, please contact us within seven (7) days of delivery to initiate a return. Alterations and Adjustments: We understand that precise fitting is essential. If your custom hair system requires adjustments due to an error on our part, we will cover the costs of these modifications. Returns for Non-Defective Items: Unfortunately, we cannot accept returns or provide refunds for custom hair systems that meet the specified order details. Each system is designed uniquely for you, making it unsuitable for resale. Refunds: If a return is authorized due to a manufacturing flaw, we will either replace the custom hair system or issue a refund, depending on your preference. Warranty: All our custom hair systems come with a 30 to 90-day warranty, depending on the specific product. If you experience a manufacturing flaw within this time period, please contact us at info@hairlineillusions.com with your unique ID number, and we will provide you with a return number and a return label for your convenience.
Return Policy for Semi-Custom Hair Systems: Our semi-custom hair systems offer a balance between personalization and convenience. To ensure a smooth return process, please review the following guidelines:
Return Request: If you encounter any issues with your semi-custom hair system, please contact us within 14 days of receiving the order to initiate a return. We will provide guidance on the return process. Condition: The hair system must be returned in its original, unworn condition, with all tags and packaging intact. Alterations: We offer a one-time free alteration service for semi-custom hair systems if minor adjustments are needed to achieve a perfect fit. Refunds or Exchanges: You may choose between a refund or an exchange for a different semi-custom hair system of equal or lesser value if a manufacturing flaw or defect is confirmed.
Return Policy for Readymade Hair Systems: Our readymade hair systems provide a convenient option for immediate use. Please familiarize yourself with our return policy for readymade hair systems:
Return Eligibility: Readymade hair systems can be returned if they meet the following criteria:
The hair system is in its original, unworn condition. All tags and packaging are intact. The return request is made within 14 days of receiving the order. Alterations: We offer a one-time free alteration service for readymade hair systems to ensure a comfortable fit. Refunds or Exchanges: If a manufacturing flaw or defect is confirmed, you may choose between a refund or an exchange for another readymade hair system of equal or lesser value. Please note that we are committed to providing high-quality hair systems, and we carefully inspect each item to ensure its excellence. If you have any questions or concerns, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you through the return process. Your satisfaction is our priority.
