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* 1. Please enter your name, company and email address.

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* 2. Products functionality and other design features. Are our products meeting your system performance expectations?

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* 3. Product quality and dependability features. Are our products reliable and dependable? Consider not only Retech manufactured goods but selected purchased components as well.

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* 4. Product Packaging. Are our products packaged satisfactorily and delivered in excellent condition?

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* 5. On time delivery. Are we meeting your delivery expectations?

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* 6. Product availability of spare parts. Do we stock your most used and needed parts?

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* 7. Product documentation and information. When applicable, do we provide manuals and support documentation that meets your needs?

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* 8. Product sales and order processing. Is the process of quoting and placing an order performed in a timely manner?

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* 9. After-sale support and service. Do we respond quickly and give you the needed support after the sale of our products?

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* 10. Product price. Are our prices competitive?

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* 11. Conformance and satisfaction of shipped product. Is the product shipped in a conforming and satisfactory manner? Is the correct product or quantity shipped?

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* 12. Correct product documentation and labeling. Do our products arrive with adequate receiving documentation? Is the equipment marked and labeled adequately?

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* 13. Correct quality documentation. Are products delivered with sufficient or adequate quality records?

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* 14. Lapsing quality system (outstanding corrective actions). When applicable, do we respond quickly to open corrective actions?

  Excellent Above Average Average Below Average Poor N/A
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* 15. Incorrect (or contested) invoicing. Is the product invoiced correctly?

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* 16. Issues regarding business practices. Do we respect the confidence of our customers and behave in an ethical manner?

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* 17. How would you rate Retech against our competitors or similar companies?

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