Introduction

Dear Resident, Relative or Friend,

In recent years we have sought feedback from residents living at Beechworth Health Service, their family and friends to help us keep the living environment as comfortable, enjoyable, safe and home like as possible, as well as providing the best care possible.

This survey offers residents, family and friends the opportunity to provide us with important feedback. We are keen to assess how well we are meeting your needs and expectations and to identify where we need to improve.

This experience survey is confidential and anonymous results will be discussed at both Residents/Relatives and Person Centered Care Committee meetings. Preliminary recommendations will be identified, and these will then be presented for comment at the Residents, Relative and Friends meetings.

If you have any questions please do not hesitate to contact Shell Morphy, Director of Excellence and Innovation (Ext 80252) or Kate Marshall, Unit Manager in Residential Aged Care (Ext 80261)

The completed hard copy forms can be placed in the locked 'suggestion box' which is located near the entrance of Stringybark Lodge and The Acacias.  There is also the option to complete the survey online: https://www.surveymonkey.com/r/ResExp2018

This survey will close on Friday 30th March 2018.

We appreciate your time and are looking forward to your comments.
 
 

Mark Ashcroft,
Chief Executive Officer

1st February 2018

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