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* 1. Name

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* 2. Email

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* 3. Shipping Address

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* 4. Phone Number

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* 5. Bonnet Size

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* 6. Let us know the style name (or collection) of your bonnet. (If you're not sure, that's okay! Simply skip to the next question.)

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* 7. Tell us about the repairs you’d like us to make. Please check all that apply:

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* 8. Please tell us a little bit about the damage or reason for repair. (Example: my dog got ahold of my pom!)

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* 9. Snap a quick photo or two of your bonnet, especially the areas you would like repaired. (No fancy photography skills required!)

DOCX, DOC, JPEG, GIF, JPG, PDF, PNG file types only.
Choose File

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* 10. Was this bonnet purchased within the last 90 days? (If so, your repairs may be provided at no cost to you.)

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* 11. Are you planning on keeping or selling your bonnet once it’s repaired? (This won’t affect your repairs - we’re just curious!)

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* 12. Anything else you’d like to tell us about this bonnet?

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* 13. We do our best to accommodate as many repair requests as possible. However, due to limited fabric reserves, some exclusions may apply. Sample Sale bonnets and some limited edition collaborations may not be eligible for certain repairs; inquire for pricing and options. Briar's Bébé bonnets are not eligible for the R+R program.

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* 14. Repairs will resemble original design as closely as possible, using the original fabric where possible. In the instance that the original fabric is not available, a similar replacement fabric may be used. Customer will be notified prior to repair if a suitable replacement is not available, or if a replacement option may be significantly different than the original design.

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* 15. Requests to alter the original design of the bonnet will not be accommodated.

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* 16. The Repair + Restoration Program does not include cleaning or treatment of stains. For tough stains, we recommend taking your item to a professional cleaner to be restored.

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* 17. An invoice for repair costs will be issued once we have received your bonnet and a Repair Specialist has assessed it in person. Repairs will typically be shipped 1-2 weeks from receipt of payment.

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* 18. Please note that international repair orders do not qualify for free return shipping, and will be charged for return shipping at the time of invoicing (once we've physically received your item).

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