Primary Responsibilities continued:
Rental Readiness
Work with service department to ensure that maintenance and repairs are up to date on every vehicle.
Scooters
Oil changes and preventative maintenance follows appropriate schedule for scooter model
Electric Bicycles
Batteries are fully charged
Chains are properly lubricated
Tire pressure is checked and maintained
All Units
Safety parts repaired or replaced whenever necessary Cosmetic parts are secured, repaired, or replaced at NS4L discretion with the following focus and prioritization:
Safety
Reliability Rentability Cost-effectiveness
Ensure that rentals are always ready for new bookings
Removal of any trash under seat or in glovebox
Removal of any parking decals
Any rental on property that does not have a ticket with the NS4L service department should be 100% ready for rental
Appropriately cleaned and detailed Rental Administration
Work with office administrator to ensure that every scooter has the following: Correct license plate with current registration
Copy of Austin Global Enterprises LLC Vehicle Registration that matches VIN and license plate
Has been included in our rental insurance policy Rental Tickets
Appropriately handles any citations levied against a rental unit Transfer of citation to appropriate customer
Or payment and reimbursement by customer where necessary Appeal process of any citations where NS4L holds itself responsible Payment of any citations where NS4L holds itself responsible
Rental Fleet Management
Commissioning new rental units where necessary
High Demand Special Events New products
Decommissioning rental units where necessary High mileage
Low rentability
Total loss
Abandonment of program
Turn over retired units to Sales Department to sell off as used inventory or to Service Department for scrap
Qualifications / Skills Needed
Extremely Organized.
Able to have multiple Chrome Tabs open in their head.
Able to prioritize.
Has a clear awareness of everything happening around him/her.
Self-motivated “go-getter” to seize opportunity and grow our rental business and presence in the community
Experience listing and selling items on Groupon, Craigslist, Social Media, etc. [If none, willing to learn.]
Tech Savvy - quick on a computer to login to our rental portal, advertise availability, and use various online marketplaces
Work creatively and intelligently within marketing budget to maximize reach and minimize costs
Professional spelling, grammar, and punctuation in all non-private communications, public posts, and internal systems
Thrives in fast-paced environment and adjusts on the fly.
Ex: You will be working on something and have to pause to answer phone calls,
book rentals, teach and instruct, etc.
Must have great people skills as you will be talking on the phone often and assisting customers.
Exemplary customer service skills.
Key Performance Indicators
Increased sales revenue of our rental department (your primary focus is increasing the quantity and profitability of rental contracts.)
Efficiency and reliability of rental fleet.
Fleet audits by management (checking to see rental availability/demand, unit readiness, maintenance management)
Evaluation of quantity and quality of outside events that demonstrate effort in growing rental sales
Key Performance Indicators for All Positions
Your impact on the lives of others
How well you know the Mission.
How well you know the Vision.
How well you know and LIVE the team Core Values. Secret shopper reviews and evaluations. Community recognitions for positive impact.