St Patrick’s Mental Health Services aims to provide the highest quality of mental healthcare, to promote mental health and to advocate for the rights of those who experience mental health difficulties.

Making sure people receive the mental health support they require is essential, even when visiting our campuses is not possible. It is, for this reason, we introduced new measures to protect against the spread of COVID-19, while, at the same time, making sure all our service users have access to the highest quality care.

These new measures include a new homecare service for inpatient referrals and the delivery of our community Dean Clinic appointments and day programmes by remote access through telephone and video.

This survey will help us to understand your experience of attending our community Dean Clinic appointments using remote access.

It is fully confidential and does not identify you. The information in this survey will be reviewed by our senior management and it will help us to improve and develop the service we offer.

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* 1. Do you identify as:

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* 2. Your age range (years):

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* 3. What province do you live in?

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* 4. How did you remotely access your Dean Clinic appointment?

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* 5. If you did previously attend a Dean Clinic, please tell us which one you attended

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* 6. Tell us about your experience of using technology to access our services

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) It was clearly explained to me how to access my appointment using either video or telephone calls
b) I found it was easy to access my appointment using video and/or telephone calls
c) I found the quality of sound on video and/or phone calls was generally good
d) I found the quality of video was generally good when using video calls
e) The internet connection on video calls was generally good
f) I found using technology to access my appointment to be convenient
g) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to Dean Clinic staff
h) I felt using video and/or telephone calls did not stop me from feeling understood by Dean Clinic staff
i) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by Dean Clinic staff
j) I felt using video and/or telephone calls did not stop me from understanding changes made to my medication
k) I felt using technology did not negatively impact on my experience of attending my Dean Clinic appointment
l) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed
m) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family

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* 7. In your opinion what aspects of using technology to access your appointment worked well?

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* 8. In your opinion what aspects of using technology to access your appointment did not work well?

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* 9. Tell us about your experience of care and treatment using remote access to attend your appointments 

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) I was treated with dignity and respect
b) My confidentiality was protected
c) My privacy was respected
d) Dean Clinic staff were courteous
e) I felt included in decisions about my treatment
f) I trusted my doctor/therapist/nurse
g) My appointment was value for money
h) I will recommend the Dean Clinic to family and friends
i) I was informed of my treatment plan and follow-up arrangements were clear

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* 10. In your opinion what aspects of your care and treatment using remote access to attend your appointment worked well?

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* 11. In your opinion what aspects of your care and treatment using remote access to attend your appointment did not work well?

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* 12. Overall, on a scale of 1-10, how would you rate your care and treatment while remotely attending the Dean Clinic where 1 star = poor and 10 stars = excellent.

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* 13. Overall, on a scale of 1-10, how would you rate the Dean Clinic where 1 star = poor and 10 stars = excellent.

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* 14. Is there any additional feedback you would like to share with us about your experience of attending the Dean Clinic remotely?

0 of 14 answered
 

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